2 months still no service
You didn't happen to see a Kelly van in the area around then did you? 
http://revk.www.me.uk/2014/03/stolen-copper.html
http://www.pcpro.co.uk/news/broadband/387892/broadband-dead-perhaps-bts-reused-your-line
http://revk.www.me.uk/2014/03/stolen-copper.html
http://www.pcpro.co.uk/news/broadband/387892/broadband-dead-perhaps-bts-reused-your-line
Quote A spokesman for BT told PC Pro: "Openreach is fully focused on connecting new customers and helping restore service to those experiencing a fault. We do not condone impacting one customer's service to restore another's, and we take such allegations very seriously. We would encourage anybody with any evidence of this activity to report it to Openreach immediately and we will investigate."
Haha. No kelly van. We actually got a bto engineer this time instead of a contractor.
i called plusnet.. 22 minutes on hold.. to ask about the expedited bb they said they would set up today and was told it had been put through by Nathan. Thanks Nathan.
Also asked about the fact my new line has an engaged tone instead of a dial tone yet seems to work ok. Was told i would need to speak to technicalabout that.
She kindly transferred me and i spent a further 11 minutes on hold. Couple of minutes finding a screwdriver to expose the test socket (standard procedure with all isp's at the first sign of a problem) to make sure it still existed at the test point. Asked to try a different phone.. dont have one. Asked if we could borrow a neighbours.. er the neighbour that just got cut off during our installation? Thatll please them.. hi can i borrow your phone.. you dont need it afterall! Not now your phone lines broken!
Another couple of minutes on hold.. Line test passed fine and coincided to the minute with next doors internet coming back online.. a phenomenon i have seen before many times but not between two different properties..
Next door spent half an hour on the phone to india (they are BT customers) and gave up after a major lost in translation episode..
Going to wait until the bb order goes through and then check what does and doesnt work. At that point my wife will be on maternity leave and they can book as many engineers appointments as they like.
I assume my neighbours will have an engineer out to address their virtually useless phone line so who knows what BTO may cock-up during that process.
The adventure continues.. My wife suggested transferring the whole thing to a blog as she suspects i will be writing it for years
Can I just point out in this little edit that unlike the girl i spoke to who clearly started working for plusnet less than 5 minutes before i called.. or at least thats the impression she left me with.. the tech guy was very nice helpful and honest about what he could or could not suggest may be the problem and agreed with my suggestions about how to move forward.
i called plusnet.. 22 minutes on hold.. to ask about the expedited bb they said they would set up today and was told it had been put through by Nathan. Thanks Nathan.
Also asked about the fact my new line has an engaged tone instead of a dial tone yet seems to work ok. Was told i would need to speak to technicalabout that.
She kindly transferred me and i spent a further 11 minutes on hold. Couple of minutes finding a screwdriver to expose the test socket (standard procedure with all isp's at the first sign of a problem) to make sure it still existed at the test point. Asked to try a different phone.. dont have one. Asked if we could borrow a neighbours.. er the neighbour that just got cut off during our installation? Thatll please them.. hi can i borrow your phone.. you dont need it afterall! Not now your phone lines broken!
Another couple of minutes on hold.. Line test passed fine and coincided to the minute with next doors internet coming back online.. a phenomenon i have seen before many times but not between two different properties..
Next door spent half an hour on the phone to india (they are BT customers) and gave up after a major lost in translation episode..
Going to wait until the bb order goes through and then check what does and doesnt work. At that point my wife will be on maternity leave and they can book as many engineers appointments as they like.
I assume my neighbours will have an engineer out to address their virtually useless phone line so who knows what BTO may cock-up during that process.
The adventure continues.. My wife suggested transferring the whole thing to a blog as she suspects i will be writing it for years
Can I just point out in this little edit that unlike the girl i spoke to who clearly started working for plusnet less than 5 minutes before i called.. or at least thats the impression she left me with.. the tech guy was very nice helpful and honest about what he could or could not suggest may be the problem and agreed with my suggestions about how to move forward.
I have to say I agree with this rant about tickets and lack of information. (I am, nevertheless, in a reasonably chilled out mood this morning.) 
When I placed the original order, there was a slight issue and I spoke to customer service at Plusnet.I was told I would be notified by both telephone and e-mail, if there were any issues/updates.
Initially, I received some tickets by e-mail but then all communication stopped. I stumbled on further updates and tickets, accidentally when logging in.
Is there something you can do to notify new customers about the ticket service? Also, as abstruse21 states, if you could operate a similar system to the PM system here (where you are notified by e-mail about messages) I think that would benefit both customers (esp. new customers) and Plusnet customer service. I am not sure how practical this is in practice.
Hope things are getting better for you and you are making progress resolving the other issues.
When I placed the original order, there was a slight issue and I spoke to customer service at Plusnet.I was told I would be notified by both telephone and e-mail, if there were any issues/updates.
Initially, I received some tickets by e-mail but then all communication stopped. I stumbled on further updates and tickets, accidentally when logging in.
Is there something you can do to notify new customers about the ticket service? Also, as abstruse21 states, if you could operate a similar system to the PM system here (where you are notified by e-mail about messages) I think that would benefit both customers (esp. new customers) and Plusnet customer service. I am not sure how practical this is in practice.
Hope things are getting better for you and you are making progress resolving the other issues.
If someone even looked at the ticket I raised just over three days ago I could comment on that! 
Hi Linn (and I apologise both for myself and other's I have seen who regularly misspell your name Lynn!)
Thanks for your reply, I would have thought it better to assume a customer does not know about the ticketing system and go from there rather than assume they do know, however, you did mention a ticket in your post so thanks I just did not know how or where to access this. In the middle of everything else that was going wrong I cant say I was 100% attentive to the ticket number.
I understand the complaint takes UP TO 5 days for a response (online) I was referring to the current ticket waiting time to start to be dealt with. Thanks anyway for just putting it up here clearly in case anyone else misunderstands my meaning as well! Clarity is a thing of beauty that online forums/messages etc do not always convey
I have just had a call (make that 2 calls! wow hes fast..) from a team manager (Adam) at Plusnet who was tasked with looking into this further by Andy Baker. He has given me a full and current update and has already spoken to the complaints team. He has taken control of my ticket and is taking control of the complaint / compensation end of things.
All being well my BB will be live tomorrow and he will speak to me Thursday to sort out the loose ends.
Now BTOR have hopefully sorted themselves out Plusnet can get their end tied up and have my services live!
I know this has been a long thread with lots of updates.. I know there have been a lot of problems. And I know many of the staff I have dealt with have with all best intent tried to assist me (with a few exceptions and quite a few mistakes / omissions / failures along the way! Something I am sure everyone has learned from). I also know that a LARGE percentage of issues were the suppliers fault.
Thanks to those that have been helpful. And those who have genuinely cared about my problems throughout this saga.. I do appreciate it. And apologise if I have been too ranty or harsh about anything in particular but at the same time feel kind of justified for most of it!
@gphancock.. Could this be the end of my little adventure coming up?
.. I am glad you are more chilled today! And I really hope you are as near a resolution to your problems as I am! I feel almost sad about this coming to an end yet not sad enough I would want to go through it again
Here's to a much better relationship with Plusnet from now on! (or from Thursday anyway
)
Thanks for your reply, I would have thought it better to assume a customer does not know about the ticketing system and go from there rather than assume they do know, however, you did mention a ticket in your post so thanks I just did not know how or where to access this. In the middle of everything else that was going wrong I cant say I was 100% attentive to the ticket number.
I understand the complaint takes UP TO 5 days for a response (online) I was referring to the current ticket waiting time to start to be dealt with. Thanks anyway for just putting it up here clearly in case anyone else misunderstands my meaning as well! Clarity is a thing of beauty that online forums/messages etc do not always convey
I have just had a call (make that 2 calls! wow hes fast..) from a team manager (Adam) at Plusnet who was tasked with looking into this further by Andy Baker. He has given me a full and current update and has already spoken to the complaints team. He has taken control of my ticket and is taking control of the complaint / compensation end of things.
All being well my BB will be live tomorrow and he will speak to me Thursday to sort out the loose ends.
Now BTOR have hopefully sorted themselves out Plusnet can get their end tied up and have my services live!
I know this has been a long thread with lots of updates.. I know there have been a lot of problems. And I know many of the staff I have dealt with have with all best intent tried to assist me (with a few exceptions and quite a few mistakes / omissions / failures along the way! Something I am sure everyone has learned from). I also know that a LARGE percentage of issues were the suppliers fault.
Thanks to those that have been helpful. And those who have genuinely cared about my problems throughout this saga.. I do appreciate it. And apologise if I have been too ranty or harsh about anything in particular but at the same time feel kind of justified for most of it!
@gphancock.. Could this be the end of my little adventure coming up?
.. I am glad you are more chilled today! And I really hope you are as near a resolution to your problems as I am! I feel almost sad about this coming to an end yet not sad enough I would want to go through it again Here's to a much better relationship with Plusnet from now on! (or from Thursday anyway
)
Thank you for that mention of my name! It's not something I ever bring up as my way of spelling it is the Scandinavian way and I'm aware it's normally spelled Lynn or Lynne.
I'm sorry that an explanation of the ticketing system wasn't provided...I'll make a mental note to explain this more in the future
I'm glad to hear that this has been passed to Adam. You are in very capable hands and I can see the request for the expedite has now been carried out. We're hoping that your broadband order should complete by midnight tomorrow providing our suppliers accept this request. You should receive confirmation of this by the end of the day today.
I hope this is all resolved for you in the next few days! If there's anything I can pass on to Adam for you just let me know.
It's not something I ever bring up as my way of spelling it is the Scandinavian way and I'm aware it's normally spelled Lynn or Lynne. I'm sorry that an explanation of the ticketing system wasn't provided...I'll make a mental note to explain this more in the future
I'm glad to hear that this has been passed to Adam. You are in very capable hands and I can see the request for the expedite has now been carried out. We're hoping that your broadband order should complete by midnight tomorrow providing our suppliers accept this request. You should receive confirmation of this by the end of the day today.
I hope this is all resolved for you in the next few days! If there's anything I can pass on to Adam for you just let me know.
Pleased read that the end is nigh. What will you do with your free time now you don't have to wait for engineers?
I am not sure where I stand until I receive that MAC. I should probably qualify that with an IF, shouldn't I?
I am effectively still in limbo.
But I am still really pleased to hear that you have achieved some sort of resolution, after 2 months and 8 or was it 9 engineers?
I am not sure where I stand until I receive that MAC. I should probably qualify that with an IF, shouldn't I?
I am effectively still in limbo.
But I am still really pleased to hear that you have achieved some sort of resolution, after 2 months and 8 or was it 9 engineers?