2 weeks with Plusnet, great broadband, poor hardware!
2 weeks with Plusnet, service and broadband been great so far. Phone line was connected next day, broadband just over a week later, great connection constant 16 meg.
However the supplied router is poor quality, i've had 2 so far and both have been faulty.
The first makes a really irritating high-pitch squeeling noise which means i cannot be in the same room without having the tv or radio on to drown it out!
Also the wireless is next to useless, worse than the very first 802.11b router I had 10+ years ago, can barely reach the next room and the bedroom directly above!
Was sent a replacement, which was faulty straight out the box, no wireless at all! The ssid shows up and I can connect ok (yes password is correct
) but no internet connection through it.
The modem side seems ok however, I briefly considered using it as a modem together with an old cable router i have laying around. Unfortunately there is no official setup option for this but it's possible with telnet commands. There's some brief instructions around the forum and it does work but i think really it's better to just get a half decent all-in-one solution.
I'm hoping Plusnet will accept both faulty routers back and refund my fiver postage to put towards some better hardware!
However the supplied router is poor quality, i've had 2 so far and both have been faulty.
The first makes a really irritating high-pitch squeeling noise which means i cannot be in the same room without having the tv or radio on to drown it out!
Also the wireless is next to useless, worse than the very first 802.11b router I had 10+ years ago, can barely reach the next room and the bedroom directly above!
Was sent a replacement, which was faulty straight out the box, no wireless at all! The ssid shows up and I can connect ok (yes password is correct
) but no internet connection through it.The modem side seems ok however, I briefly considered using it as a modem together with an old cable router i have laying around. Unfortunately there is no official setup option for this but it's possible with telnet commands. There's some brief instructions around the forum and it does work but i think really it's better to just get a half decent all-in-one solution.
I'm hoping Plusnet will accept both faulty routers back and refund my fiver postage to put towards some better hardware!
Hi there,
Really sorry to hear you've had issues with 2 routers from us. We certainly will refund your postage and packing for you and we'd be interested to receive those routers.
We'd usually handle router returns or replacements via our warehouse but I'm wondering if you'd mind returning those back here as In total and complete honesty you've been very unlucky to have issues with 2 routers in a row and we're especially interested in looking at the one that's producing the high pitch noise.
With regards to the wireless issue with the first router I'm wondering was the adapter on the device you were connecting to it with N capable or configured to connect as N?
Could I ask that you return those routers back to the following address, with a receipt for the postage costs and I'll also make sure that is refunded in full too:
FAO Adam Walker
Plusnet
The Balance
2 Pinfold St
Sheffield
S1 2GU
Really sorry to hear you've had issues with 2 routers from us. We certainly will refund your postage and packing for you and we'd be interested to receive those routers.
We'd usually handle router returns or replacements via our warehouse but I'm wondering if you'd mind returning those back here as In total and complete honesty you've been very unlucky to have issues with 2 routers in a row and we're especially interested in looking at the one that's producing the high pitch noise.
With regards to the wireless issue with the first router I'm wondering was the adapter on the device you were connecting to it with N capable or configured to connect as N?
Could I ask that you return those routers back to the following address, with a receipt for the postage costs and I'll also make sure that is refunded in full too:
FAO Adam Walker
Plusnet
The Balance
2 Pinfold St
Sheffield
S1 2GU
Pagmalupitan i recomend you buy your own router
@Adam
Ok, will do - thanks.
The various devices tried were:
my oldish laptop - G - same room
desktop - N - room directly above
android tablet - N - all over
housemate's newish laptop - N - same room
housemate's iphone 4s - N(?) - all over
it's generally just overall poor performance everywhere, it's ok in the same room, poor in the next room, poor in the bedroom above and unusable in the back bedroom/conservatory/outside. But when i say ok, i mean usable but not good, eg. sitting about 3 meters away from it and my android tab is showing 50% signal !
story of my life 
@kdoug007
Unfortunately not, just an average new build 2 bed semi, new build meaning the walls are about twice as thick as a rizla
Ok, will do - thanks.
The various devices tried were:
my oldish laptop - G - same room
desktop - N - room directly above
android tablet - N - all over
housemate's newish laptop - N - same room
housemate's iphone 4s - N(?) - all over
it's generally just overall poor performance everywhere, it's ok in the same room, poor in the next room, poor in the bedroom above and unusable in the back bedroom/conservatory/outside. But when i say ok, i mean usable but not good, eg. sitting about 3 meters away from it and my android tab is showing 50% signal !
Quote from: _Adam_Walker_ ... In total and complete honesty you've been very unlucky...
story of my life @kdoug007
Quote from: kdoug007 may be your walls are thicker type.. emmm...
Unfortunately not, just an average new build 2 bed semi, new build meaning the walls are about twice as thick as a rizla
Hi there
I have been having a similar noise issue with my new router. I have been in touch with Adam via PM and he is looking into it for me.
Great service from the team, thanks again
I have been having a similar noise issue with my new router. I have been in touch with Adam via PM and he is looking into it for me.
Great service from the team, thanks again
^ I think that might have been me. Judging by what was said to me, the outcome was that they turned them on and couldn't hear the noise. Case closed. All of the four that have been sent to me whistle. I am using the one that is the quietest of them. I am pretty much convinced that all the 582n's whistle but only some people can hear it. Well, at least three of us can. 