24 hours without email and no response to my question?

[#1]

Hi
I've been a great supporter of Plusnet over the years and my referral list is burgeoning, but...
I logged a question 17 hours ago saying my email is blocked and I have not seen any update?
Come on folks!
Since 10.35am yesterday, none of my mailboxes is receiving mail - they all give a bounce message:

Quote

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain xxxxxxxx.plus.com by mx.avasin.plus.net. [212.159.9.200]. The error that the other server returned was: 550 <yyyyyy@xxxxxxxxxx.plus.com> Address or domain has been blocked by recipient

It's not really good enough.
Ticket #66133645.
Help!

[#2]

Hi there, sorry for the delay. I've just nudged our networks team to take a look, you should have an answer shortly.
EDIT: And it should all be working shortly, if not already. Sorry about that.

[#3]

Ahhh.... it looks like my pipes are unblocked. What a relief. I was just going to get all telephonical on their ass. 
Thanks,
Peter

[#4]

All fixed thanks. I'm not happy that this wasn't at least dealt with quicker. I deserved an update.

[#5]

Hi there,
You raised the ticket at 5.30pm yesterday and it was fixed this morning? Sorry you don't feel that that's fast enough, but I'm afraid I can't see anything wrong with the response time there.

[#6]

Matt -
I am pleased that it got fixed within 24 hours but it would be great to get an update before that time. As I had no email connectivity it was a real problem for me - an appointment letter was nearly missed. Are you saying that these things aren't fixed overnight?
I appreciate that some things are only done in office hours but I'm surprised nothing happened overnight..
PS I work nights so it's harder than ever to contact you in office hours.
Still - glad it was fixed. Thanks for the help.
Peter

[#7]

Support phones are manned 24/7

[#8]

Hi Oldjim,
I assume then that after 5pm it might be better to phone, then the call can be triaged for: action, queueing for a team, or rejected accordingly.
I don't often have technical problems with PN but I suppose my expectations were a little high. (No offence meant to the teams, simply trying to judge the type of cover).
Thanks again.