Yes, phone answering times have been poor for a while and Plusnet are opening up another call centre in Leeds to help. Getting suitably qualified staff recruited and trained to the necessary standard takes time but James posted this earlier today:
| Quote from: James |
| Our first staff started taking calls there on Monday. We have a heavy recruitment programme over the coming month's and we anticipate being able to answer your calls quickly by early Spring, hopefully sooner. |
I think we all hope his final two words prove correct.
David
