To set the tone of this post, this whole process is SEVERELY effecting my health.
I ordered my new broadband connection on the 3rd August 2015. To clarify, if the subject didn't give you an idea - I am still waiting for installation. I feel completely and utterly let down by the lack of accountability PlusNet takes for openreach's actions. All staff are very polite and helpful within what their job defines, but nobody seems bothered to actually go out of their way and HELP me. I'm not sure that anybody is actually capable of helping me.
Since the order was placed, I have now had 5 days off work to allow for engineers to enter my home. Twice nobody even turned up, and the other three times were pointless visits. So, so far, I'm down around £600 for taking days off work for visits that were supposed to finish my completion, which ultimately were a waste of time.
The last visit was last monday, when the openreach engineer gave me the exact same distance (67m) that my cable is actually travelling before the fault that he gave me 6 months ago at the very start of this process. Road works have come and gone, with the fault supposedly cleared, but now I'm still waiting for the exact same fault to be cleared that needed clearing at the beginning.
I have begged agents on the online chat and on the phone for a manager, or someone of importance to take control of this situation. I have sent threats to openreach of my intention to go to news outlets, and I will be filing regulatory reports to the proper authorities explaining of my situation. I expect that I will now also be including PlusNet within those reports, as at the end of this whole process (if it ever gets completed) I am still PlusNets customer, and for all this aggravation, stress and loss of wages, they have very kindly offered me the petty sum of £30 (3 month free service). I originally thought (after about 4 months) that the aggravation that would be caused by filing a report on these communication companies wouldn't be worth the outcome in the end, but I now want to do it simply for the fact that customers should never be treated this way. There comes a point where it actually begins to effect a persons life, and it has definitely begun to have that effect on me.
To make the whole situation worse, I don't even get mobile signal for internet/calls. my neighbours kindly offered to allow me to connect to their wifi, but our walls are too thick to get their signal (old stone building).
I would like to hear what PlusNet thinks of this, and wonder if anyone can actually get this sorted.
Thanks
