8 Week to get a TeleLine/ADSL - REALLY ??
Quote from: StuartUK35 Previous tenants moved out around 3 months prior to us moving in.... So technically, my order with you is taking a 'pair' from the LLU frame onto the BT frame, like a cease and re-provide ?
This would be the case if the line was still active under the old supplier. However, when it's ceased then the routing of the pair is likely to be used for another provision.
Quote from: StuartUK35 Firm Objection ?? (meaning an OpenReach guy told you to go away Jeremy Clarkson style ?! 
Well you know what it's like when you're hungry and there's no steak available
****** UPDATE *******
There was a BT OR guy at my local cab on Sat afternoon (like 4:50pm!!) as I was driving by, so I stopped and went and had a chat with the guy, he was OK and so on, and was able to multi-task!
(talk and work at same time )
This is what he said:
The PCP is full, or the lines going back to the exchange from the PCP are full ?
At present, as the PCP or exchange is full, they can only connect a line when another ceases...
He told me that they are kinda "robbing" lines as such, within 1 day of a cease order (guessing when someone moves out), that pair is pinched and gets someone else connected.
He thinks that either BT OR & the Housing developers messed up years ago:
Pointing to the inside of the cab, he said the PCP was pre-planned setup for say 100 houses, but either 120 houses were built or the PCP was setup for only 90 houses...
So on that note, he said the cab is full with people waiting to get a telephone line, let alone ADSL.
The FTTC cab, he said was maxed out ages ago, and he thinks they are adding another cab later this year.
Either way, he said it was bad planning on everyones part, and the end user (pointing to me) are the ones that suffer.
Soooooooooooooooooooooooooo, PLUSNET.....
Would appear there is not enough capacity, and to get a telephone line means waiting for some other house user to move out and do a cease for there line.... Which in turn, means I am in a queue as such to get a telephone line (a pair) (BT guy said the same, and said to chase your reseller daily to keep myself active in that queue)....
So I been waiting since 18th Feb for a line, is there a Rant process you can do to BT OR in terms of getting me a line ? See, it all makes sense now after talking with that guy...
The family who moved into a house and placed an order with BT Retail had there line connected within 2 weeks, means my order via PN is getting nowhere.
There was a BT OR guy at my local cab on Sat afternoon (like 4:50pm!!) as I was driving by, so I stopped and went and had a chat with the guy, he was OK and so on, and was able to multi-task!
(talk and work at same time )This is what he said:
The PCP is full, or the lines going back to the exchange from the PCP are full ?
At present, as the PCP or exchange is full, they can only connect a line when another ceases...
He told me that they are kinda "robbing" lines as such, within 1 day of a cease order (guessing when someone moves out), that pair is pinched and gets someone else connected.
He thinks that either BT OR & the Housing developers messed up years ago:
Pointing to the inside of the cab, he said the PCP was pre-planned setup for say 100 houses, but either 120 houses were built or the PCP was setup for only 90 houses...
So on that note, he said the cab is full with people waiting to get a telephone line, let alone ADSL.
The FTTC cab, he said was maxed out ages ago, and he thinks they are adding another cab later this year.
Either way, he said it was bad planning on everyones part, and the end user (pointing to me) are the ones that suffer.
Soooooooooooooooooooooooooo, PLUSNET.....
Would appear there is not enough capacity, and to get a telephone line means waiting for some other house user to move out and do a cease for there line.... Which in turn, means I am in a queue as such to get a telephone line (a pair) (BT guy said the same, and said to chase your reseller daily to keep myself active in that queue)....
So I been waiting since 18th Feb for a line, is there a Rant process you can do to BT OR in terms of getting me a line ? See, it all makes sense now after talking with that guy...
The family who moved into a house and placed an order with BT Retail had there line connected within 2 weeks, means my order via PN is getting nowhere.
Will be on your case tomorrow about this.....
Normally I would go to a local MP to see if politics could help play a part, but seems were without MP's now!!!!
Normally I would go to a local MP to see if politics could help play a part, but seems were without MP's now!!!!
WHAT A JOKE!!!!
So, OpenReach have just told PN a load of link:censored!
and that info has just been passed to me...., which I now see PN as a joke, as you fail to question the BULL that openreach are feeding you.
The cabinet is full, so for someone to get a line, they need a cease first.
Other resellers are able to get on this waiting list, but PN are not, instead feeding BS to me, the end customer. I have spoken to over 6 different OR guys, who talk [Censored], but all tell the same story. Cab is full, just a case of your job getting in the queue..
I ordered 18th Feb FFS.
Telling me I have to wait another 8 days for an update is beyond a joke.
PN just told me that the digs team need to order a special wire, so it will be ordered, then an engineer assigned 8 days later to figure out what to do with it..
If it were true, I could understand it, but the fact a link:censored pair runs to the PCP, and NO major work is required, other than needing a tie, is link:censored me off.
Rant over
adie:red avoidance of swear filter removed.
So, OpenReach have just told PN a load of link:censored!
and that info has just been passed to me...., which I now see PN as a joke, as you fail to question the BULL that openreach are feeding you.
The cabinet is full, so for someone to get a line, they need a cease first.
Other resellers are able to get on this waiting list, but PN are not, instead feeding BS to me, the end customer. I have spoken to over 6 different OR guys, who talk [Censored], but all tell the same story. Cab is full, just a case of your job getting in the queue..
I ordered 18th Feb FFS.
Telling me I have to wait another 8 days for an update is beyond a joke.
PN just told me that the digs team need to order a special wire, so it will be ordered, then an engineer assigned 8 days later to figure out what to do with it..
If it were true, I could understand it, but the fact a link:censored pair runs to the PCP, and NO major work is required, other than needing a tie, is link:censored me off.
Rant over
adie:red avoidance of swear filter removed.
You see, this is the part that makes me think someone has NOT got a clue what they are doing (not PN side).
Because of how much this is annoying me, I am trying to get as much info as I can, and Saturday gave me the full info...
No digging is required, no cable is required, its pure Horse...
If any of the Horse was true, and was needed, this would have been identified 4 weeks ago.
I appreciate what PN are saying, but to me, the end customer, I just feel like you accept the BS coming from OpenReach and do nothing more.
Maybe that's how it works, OpenReach are a law to themselves, and unless I contact each house connected to the PCP to find out who else in same situation, I guess I got nowhere to go.
I know if enough of you are in same situation, OR tend to do some work when they find they are about to appear on Watchdog.... oh well
Shame I have to rant at PN (kinda).
Any chance you can ask OR if they will meet me, the customer, so I can see the horse story for myself ?
Because of how much this is annoying me, I am trying to get as much info as I can, and Saturday gave me the full info...
No digging is required, no cable is required, its pure Horse...
If any of the Horse was true, and was needed, this would have been identified 4 weeks ago.
I appreciate what PN are saying, but to me, the end customer, I just feel like you accept the BS coming from OpenReach and do nothing more.
Maybe that's how it works, OpenReach are a law to themselves, and unless I contact each house connected to the PCP to find out who else in same situation, I guess I got nowhere to go.
I know if enough of you are in same situation, OR tend to do some work when they find they are about to appear on Watchdog.... oh well
Shame I have to rant at PN (kinda).
Any chance you can ask OR if they will meet me, the customer, so I can see the horse story for myself ?
Quote from: Townman Time for CEO intervention?
Oh come on, face facts! There's as much chance of the useless CEO actually standing up for his customers against BTw/OpenReach as I have of flying to the moon.
The fact is that being part of the BT group is a serious disadvantage - BTw/OpenReach will give preferential treatment to other CPs as they know Plusnet won't make a fuss.
