A Big Thank you!!

[#1]

Morning
Following on from my previous thread [ My plusnet experience so far] I would to add this glowing commendation for [removed]
He took ownership of my problems and I am now happy to say that I have a fibre connection again, Stephen was incredibly helpful at all times and if he said he would call me at a specific time I would get that call, he chased BT and even fast tracked my appointment as I had waited so long with the problems i was having.
He is an asset to Plusnet and hopefully other agents can learn from his excellent customer service skills.
Cheers
Michael [Bezzaboy2005]
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules .]

[#2]

Thanks for the positive feedback Michael, although you may face the wrath of the mods for quoting a support agent's name as I think it's against the forum rules!
I'll make sure both the agent in question and his line manager are forwarded your comments though.
Thanks again.

[#3]

he did - but I left the first name in just in case