A Breath of fresh Air

[#1]

I used to be with virgin with their 100 meg download and 3 meg upload but used to get choked at peak times and the lag was killing my online gaming so I switched to plus net because they promised me they wouldn't do that and for the first year it was like a breath of fresh air on 40 meg down and 13 up but now they have switched me to fibre broadband its just like being with virgin again. I don't pay good money to be in a bad mood when all I want is to relax and play online with friends !

Its all the same , they want you to pay more and more so they will spill their lies and tell you need their "extra priority" for just an extra £5.00 a month so not to suffer the lag demon! then like clockwork it will happen again so you will get another 18 month contract.

tell me Im wrong !

[#2]

Hi bullethead, 

Don't despair, we'll do all we can to help. Do you notice these problems at any particular time of day? Also what platform do you game on?

[#3]

I am using all the options that the tec support can throw at me we are now trying a static IP.

I wish it was running how it was when I first signed up.

I dad used to say "if its not broke dont fix it" but thats not what happens in the real world

[#4]

OK, let me know in answer to my questions if the static IP doesn't help in that case.

[#5]

so far so good today was a lag free day could be time for renewing my contract 

[#6]

Glad to hear that on both accounts. Do have a chat with our customer options guys about renewing: 0800 432 02000.