A positive feedback

[#1]

As we don't seem to see that many positive threads started on here, I thought I'd just say 'thank you' to the lady who took my call yesterday .
I woke up to find I had no connection to the 'net, did (or so I thought) all the obvious checks and still failed, so rang about 0930, expecting to be stuck in a queue. Instead, the call was picked up on the second ring, I explained the problem, and 'S' imeadiatley  explained the problem and gave me the resolution. This involved a bit of toing and frowing for me, but she was patient, and waited until I confirmed everything was OK.
Thanks again - and if there is any way this can be passed on, I'd be grateful.

[#2]

Hi jab1,
Thank you for taking the time to pass this feedback on! I've passed this on to the advisor you spoke to and their manager.
I'm sure you've put a smile on their faces

[#3]

Thanks Linn.