A question about call volumes

[#1]

Looking at the calls waiting here http://portal.plus.net/supportpages.html?a=212 and for several days recently the calls are very much lower than usual

Assuming the figures are correct I wonder if there is any correlation with the weather (less rain and gales hence fewer problems) or is it possible that Chat is taking a lot of the potential load

[#2]

There likely is a correlation with the weather, although we have been seeing improvements over the last few months overall too.

[#3]

It looks like it's borked today , either that or no-ones called at all...

[#4]

At the moment it looks like there's a short wait for provisioning (Around 1 minute currently) and for faults (About 2 minutes currently)

Customer Service, Tech, Customer Options, Housemoves and Sales are all showing 0 in the queue at the moment

[#5]

Holiday season ,, PN customers enjoying sunshine rather than Surfing the web

[#6]

The sun is out...ain't nobody got time for webs.