A rave: Well done, PlusNet, on the VAT reduction

[#1]

I see most of the post on this forum are rants - which I guess is to be expected.  I just want to contribute a small rave, having just had the email, and seen the announcement, about the reduction in charges following the official VAT rate cut.
Now a cynic would say that this had to happen anyway, and quite right too.  I have no idea whether other ISPs have done the same, but I bet some are dragging their feet.  What struck me was the Plusnet decision that, where the reduction left a fee or subscription with an odd number of pence, they were rounding it DOWN (ie in the customer's favour).  I bet not all providers are doing that.    It may be a small amount for any single individual, but it adds up to quite a total on the Plusnet balance sheet.  I regard it as a significant gesture which reveals something about the company's attitude towards its customers.  So well done Plusnet. 

[#2]

I totally agree - well done to PN 

[#3]

Quote

I bet not all providers are doing that.

You're right! 
There are a few who are just going to pocket an extra 2.1% (the effective ex vat price increase if you don't lower the VAT inclusive price).  UKOnline, for example, think it will cause too much disruption to lower their prices.

[#4]

They do have a point in that it was a lot of work to re-work all the prices that are used in billing, webpages, images etc..., and I know a lot of hard work, late nights and last weekend was spent by quite a few Plusnet staff in order to get this out on Monday, and I think they all deserve congratulating for it all.  Well done guys.
Phil

[#5]

I agree totally, it may be a small amount in monetary value but a huge amount in good customer relations.

[#6]

I hope the developers parameterised the new monetary values.
It's going to all have to be done again when VAT goes back up.