Absolutely disgraceful service
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Re: Absolutely disgraceful service
24-03-2019 12:31 PM
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Re: Absolutely disgraceful service
24-03-2019 1:30 PM
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Someone has now posted all the boxes back to you - please confirm you have them.
If you peeled off the little label on your address label and stuck it on the pink returns bag then they should be able to cross reference that 'unique code' to your account.
But if you didn't, Plusnet will have the serial numbers of the items you returned, so they should be able to verify this way too.
(just thought I'd point that out)
Re: Absolutely disgraceful service
30-03-2019 2:23 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Absolutely disgraceful service
13-04-2019 8:28 PM
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Hi
Sorry for late reply - he was with TalkTalk
Re: Absolutely disgraceful service
13-04-2019 8:31 PM
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Plusnet - did you receive all the boxes yet? He put all the boxes into a big purple bag. we have proof of postage if needed.
When will he get his refund?
When will he get his cashback?
Thanks
Re: Absolutely disgraceful service
13-04-2019 8:35 PM
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Plusnet - ignore the Cashback question - I've just seen his email.
Re: Absolutely disgraceful service
13-04-2019 9:33 PM
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Hi @IvancStevens, I can see information relating to this was provided on the ticket here, if you could please add a reply onto this and let us know once done we can pick this up and action it for you.
With regards to the return, I'm unable to check this myself but will chase this up on Monday and get back to you, though I would imagine this has now been received.
Re: Absolutely disgraceful service
15-04-2019 8:47 PM
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Hi
Link doesn't work:
Help Assistant
Ask a question or view your answers
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There was an error
We were unable to access your ticket information.
Re: Absolutely disgraceful service
15-04-2019 8:54 PM
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Hi @IvancStevens, thanks for getting back to us.
Sorry to hear you're not able to view the open support ticket via your account. We've just sent this via email also so you should be able to view the response there.
Let us know if you're still having issues
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