I couldnt agree more, stall, lie, stall, lie, unnecessarily complicated complaint procedure, lie, stall, lie, stall, I used to be a believer in this company - I now hate them with a passion. Be sure and tell anyone who will listen to avoid Plusnet like the plague - maybe then they will realise taking people's money and not delivering what is paid for should be called by what it is - theft.
Do you think that the people on here who are supporting PLusnet are not actually experiencing any issues? Because, believe me, if you had been through the 'support' process, you would be as hacked off as we are.
A good question is why is the process to raise an official complaint so unusable? This is a telling question, and so is the answer. We all work for companies out there, what would it indicate about your company is they received this amount of complaints from unhappy people, and what would it say if management instigated a similar system. CLUE: What it says is "our service is now so appalling, and we have no intention of dealing with complaints, lets leave it till the small percentage of people who can find time and motivation raise official complaints through other channels."
