Following up:
I had exceptionally slow connection today ... in the region of 3Mbps down, 12Mbps up. Normal speeds are 69/19.
I've had it before but today (and after recent reporting of disconnects etc and line test after line test coming back clean) I figured I'd leave it as is since I wasn't doing anything major luckily.
I spoke to support via online chat and obviously again the test returned all was fine but when I mentioned that if I reboot as I have in the past the speeds will be back to normal I was at last offered a replacement to be sent out to me. Kudos to the customer support person I dealt with ([CSA Removed]) she did everything I feel she should have and hopefully might resolve (all?) these issues if it's down to a faulty hub.
I'll update when the replacement is in use and see if there's any improvement.
Moderator's note by Mike (Mav): CSA name removed as per Forum rules to an area staff can see.
