It's good to see that Plusnet have been listening to some of what's said on here. I've seen lots of threads with people asking if the phone call that they'd received is from Plusnet or not, trying to offer a better deal. I've just received a txt from Plusnet telling me that they think I could get a better deal and they'll be calling me in the next few days.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Ive just had the same text. I was wondering whether it's because I have no contract at the moment? I'm on the top package, so I don't know what they're gonna offer me?
Most likely they'll offer you a lower rate for you signing up to a longer contract. I'd have normally already contacted the Customer Options Team to negotiate a lower rate for my package but I'm moving in a couple of weeks time (still waiting for the date from the solicitors), so will see what I can get along with a house move as soon as I know when I need to switch.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Quite possible, but at least if you know they are going to call you can check out and make sure the txt is genuine before they call if you wanted.
Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
