I placed an order on 8th Sept for a new telephone and internet service at a property I was to move into on 20 Sept. I was disappointed that I couldn't get an engineer's appointment to connect the line until 30th Sept, but accepted I would have to live with that.
On phoning Plusnet on 30th Sept to see where the engineer had got to, I was told that due to an error within Plusnet my order hadn't been processed, so nobody would be coming. I now learn that I am back at square one, waiting to get an engineer's appointment, which on past form will be three weeks away. I was initially told Plusnet would expedite matters, but then told that actually they couldn't do that. And further, that before I can even get a new appointment for the engineer to install the service, I need to wait for a survey, and Plusnet can't tell me when that will take place.
We are therefore left with no phone, no internet, and can't even order Sky. I have no idea when the engineer will come, or when I can hope to get the service that should have been installed yesterday. I was with Orange at my old place and moved to Plusnet because of their generally better reputation, but this is just appalling.
Any suggestions of what I can do short of going back to Orange would be welcomed.
