Another Complaint about Plusnet . . .
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Another Complaint about Plusnet . . .
20-07-2015 4:31 PM
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Test_Date Download
Mbps
23 Sept 2014 3.48
23 Sept 2014 3.49
23 Sept 2014 3.48
02 June 2015 2.84
28 June 2015 2.90
03 July 2015 2.52
03 July 2015 2.52
09 July 2015 1.83
09 July 2015 1.84
09 July 2015 1.84
17 July 2015 1.59
17 July 2015 1.62
thing is
a) can't get through to customer support to pass this info on
tried live chat - got dumped on raising a fault page - after 2 or 3 increasingly irrelevant and pointless questions I just shut the page down
rang 0800 number, sat for a while listening to inane and annoying music so rang off
b) I've just signed up for fibre (engineer due in 3 days time!)- promised speed is 40Mbps but question is will that speed
sink slowly in the west like my ADSL speeds
I am really link:censored OFF with Plusnet at the moment!
adie:red removed avoidance of swear filter as per link:rules]
Re: Another Complaint about Plusnet . . .
20-07-2015 5:23 PM
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Sorry about the long waits.
FYI for future reference you can raise faults online without needing to call first at http://faults.plus.net
I've just performed some diagnostic tests which didn't show anything obvious but bear with us and our faults team will reply back to your ticket over the next few days.
Re: Another Complaint about Plusnet . . .
20-07-2015 6:24 PM
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Re: Another Complaint about Plusnet . . .
21-07-2015 9:32 AM
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Just running some more tests now.
Re: Another Complaint about Plusnet . . .
21-07-2015 9:40 AM
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The bit in bold is the key, your target SNR has slowly been increasing. Each increase of 3db will knock your speed down slightly. I've reset that and you should see an improvement in speed.
I've also noticed that the upload is capped, however as there is an order going through for Fibre I can't place another order to remove that cap.
Re: Another Complaint about Plusnet . . .
22-07-2015 12:05 PM
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A warm welcome to the forums.
First for clarity, line speed has nothing to do with the ISP, but rather everything to do with the quality of the BT Openreach line, your internal wiring and if connected over wifi the local performance of wifi.
The information posted by Chris is disconcerting, it suggests that there could be an issue with your connection. If that is in the d-side or your internal wiring it is likely to impact the fibre performance as well. Given there is an order on the line, nothing can be done now until the fibre is delivered. The good news is that the BTOR engineer (you can hope that you do not get a sub contractor) should fit a new faceplate / filter and hopefully double check the d-side. With a bit of luck if there us a fault there he might fix it.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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