Another Newbie customer having a hard time

[#1]

Errm, my bold

Quote from: spraxyt

However the Digital Care Team should be around again on Monday and may be able to expedite the change.

[#2]

Hi, @ scruff I can see you've not raised a ticket via http://trials.plus.net but feel free to reply back here if you do and we'll pick that up for you.

[#3]

Note that account changes take place on your billing date. You need to make sure you formally place the ticket requesting the change in good time otherwise you'll have another month to wait.

[#4]

I thought with Fibre installs the changes applied straight away?

[#5]

This isn't fibre!

[#6]

Quote

On 29th September we submitted an order to Plusnet for Value fibre + landline connection.

Quote

Yesterday I decided that I'd sooner have snail pace internet download than no internet at all & requested cancellation of the fibre option & instead a basic service

Woops, I'd forgotten because of the problems it had been downgraded to ADSL 
However, because of the problems, I expect Plusnet will ensure the relevant account changes are sorted appropriately.

[#7]

I had rather hoped that I would not have to post again, but now as a result of the original problems & the downgrade to value broadband in Mid October, sadly, I have several billing queries on the 2nd bill, due to be collected by direct debit on 6th November. Maybe this was inevitable? 
I raised a new ticket #61744231 about these at 19.51 last night, but as yet there has been no response. Given the fairly short time before the debit debit may be applied, an early response would be appreciated.
Maybe Adam Walker can take a look at the ticket?

[#8]

Hi there scruff,
I've just resounded to the ticket for you.

[#9]

Thank you Adam.
I have now replied on the ticket.

[#10]

Adam. Please see your earlier reply #16 on this thread.
I have now decided to request the 120 GB monthly usage on ADSL broadband & have raised a new ticket #62109064 via the trials link.
I should grateful if you would confirm the date on which this additional usage will become available?
Maybe, at some later point, I shall have the confidence to go for a fibre installation which would have been my preferred route? However, at this stage there still seem to be some issues for a minority of customers with these installations (which are outside Plusnet's control) .

[#11]

Hi there,
This has now been arranged for you and the ticket responded to, hope that helps.