Call me a sensitive little snowflake but as a 50 year old male with a hearing impairment I resent being forced to get , say, my Aged Mother to ring Plusnet Customer Services on my behalf because the Live Chat is always off now and talking to Customer Disservice via twitter is hopeless and resembles communication with some deep space voyager with a 24 hour lag between radio messages. All I want is a call feature removed from my phone, after trying to remove it via my dashboard.
You'd think in this day and age...
..and you'd be wrong.
Anyways after another email telling me to reply to the ticket via my dashboard despite my informing them that their website doesn't let me answer tickets (and YES I have cleared cache and tried a different browser-did you reply need 24 hours to advise me of that?) and then a further email telling me my ticket was 'being passed back to me' (ie dropped) I decided , against my better judgement that I would just have to 'man up' and ring them. Thankfully I am not deaf, just hearing impaired and when the wind is in the right direction and the cosmic forces aligned I can sorta hear what someone is saying on the phone. Its difficult but as Customer Services are seemingly incapable of even just the simplest tasks and not wanting to hassle my mummy....
More fool me. Ended up with my ringing off because I was about to use language inappropriate for a gentleman.
