Appalling service over 10 years with PN but what to do

[#1]

Unfortunately we've exhausted the faults process here, and as you agreed with our Business Team Leader and the agent looking in to your fault, there is nothing more that can be done. Openreach have declared the line suitable and it's reaching the required standards on it.

[#2]

So as per my first question what are the standards and terms and conditions I have signed up to.
The fact is the line repeatedly drops. and the service Plus Net provide is rubbish as I mentioned earlier

[#3]

The ultimate effect is if Openreach decide that broadband isn't viable because of the line conditions and refuse to supply it
As far as I know there is no mechanism which will force Openreach to replace a line where the phone works and the cost to fix the broadband is prohibitive

[#4]

All I want is my terms and conditions I have signed and agreed to with Plus net.

[#5]

http://www.plus.net/info2/legal/index.html
Edit - Business T&C link added
http://www.plus.net/info2/legal/business/index.html

[#6]

Thanks but they are for residential and i am a business customer

[#7]

The first paragraph of that page contains a link to the business T&Cs!

Quote

If you're a Business customer you can view your Terms and Conditions here.

[#8]

It's also got to the point where Openreach have declared the line suitable as per the SIN 349 standard.

[#9]

And the point of that is?
I have player a little since christmas and removed the BT modem and replaced with my dreytek
Ove the last few weeks the sync download speed has come down from around 18mbs to 15mbs upload still the same
BUT
The overall user experience is better the link is up and stable for longer periods at a time I have seen up to 250 hours connection time
There is no question there is some strange with the line and probably intermittent and therefore difficult to find
Plusnet and BT have washed their hands of the issue, FACT
This is not good

[#10]

Quote from: jonnyhottub

... There is no question there is some strange with the line and probably intermittent and therefore difficult to find Plusnet and BT have washed their hands of the issue, FACT ...

If they really have washed the hands of it, then the only possible recourse seem to be Which? magazine or your MP.
I recall that back in the 1960s the idea of sending anything other than 3kHz speech down a telephone line to subscribers' premises was considered to be absurd, so the sort of speeds that are being sent down these lines is nothing short of amazing. Fibre to the premises is the only solution that engineers in the 1960s would have thought suitable for the job, which is one of the reasons why a lot of research labs were working on fibre. But there are many locations where fibre may never happen. That leaves us with radio to the premises, either via terrestrial networks or satellite, or possibly mesh networks or something like Fon https://corp.fon.com/blog/#.Ut5dIZBFCdI
For the early days, see http://www.alecharleyreeves.com
I am really surprised at video on demand, as it uses so much resource compared to broadcasting. In practise if not theory, a single transmitter can feed any number of receivers, but the more people connect on line to a popular TV program in a given area, the slower the speed becomes.