Following the anticipated non-arrival of an engineer on Saturday I was assured - by a Plusnet operator/technician(?) - that he had been speaking to a BT manager and a visit would definitely be made on Monday 28th. It didn't happen. So that's 3 non-appearances. On Monday I was assured that an engineer would come today, Tuesday. It had to happen eventually and did today. He tested the lines, wiring and socket and could find no faults. The connection has since returned and, at this time, is still open. We shall see if it lasts.
Even though I am re-connected this has taken 14 days, including three days confined to my house waiting for someone to not turn up, multiple calls to Plusnet and an unknown amount of time on those calls. BT seems to have been calling the shots and treating Plusnet as well as me with contempt, but I am not impressed that Plusnet has not, or could not, get this sorted out much sooner.
