Are you MAD?

[#1]

I have received message just now - ARE YOU MAD?
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Account username: morvi123
Thanks for deciding to stay with Plusnet.
Your request to move your Home Phone product away has now been cancelled.
This email confirms that your transfer has been stopped and that your Home Phone product won't be changed.
You don't need to do anything and you will continue to be billed for your service as usual.
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I have cancelled my account and you have acknowledged and accepted an notified me that was going to be stopped the 29th
and now this???????
- ARE YOU MAD?
jim:red All caps in title slightly modified to stay within Forum Rule mod:end

[#2]

Sorry for the confusing message.
As per our previous reply on ticket  89714368 your service has been moved away.
I can confirm this having checked the orders on BT systems, you won't be billed further and the account is scheduled to close on 29/8/14.