At my wits end......

[#1]

I would have thought you should be able to select ADSL1 only in your router configuration.

[#2]

Thanks Jelv.
not too sure how to do that on a 2wire router, as its been hacked anyway to allow it to connect to PlusNet.  I have an older Speedtouch 585v6, so can try that.  The LAN side does not work on it, but thats not an issue right now.....  Its worth a try i suppose...

[#3]

penfold,
We need to eliminate absolutely everything that could be causing your fault here. I appreciate that there is no noise at present but I am going to suggest that we raise a phone fault anyway as tests seem to highlight a potential issue.
Please keep an open mind however as it can often be the case with faults such as this that there can be more than one cause causing the issues. So whilst we go ahead with this you might want to try a surge adaptor in the meantime if you seriously think that REIN is a factor, otherwise if you may just want to wait until we've dealt with any potential phone faults first.

[#4]

Penfold,
If you have random hissing on the line it is most likely an intermittent voice fault. That hiss then upsets the broadband. However, if BT are going to be called out for the voice fault, it is wise to be sure you are happy all your own parts (internal wiring, filter/s, router etc) have been eliminated as causes first (so BT can't charge you the £144+VAT or whatever it is theses days!).
If you've already done the checks before, then you don't need to do them again, but Plusnet have to be sure that they have told you all the things needing checking first. And you have to agree that you have checked them (now or in the recent past).
I'm in exactly the same boat as you. Random hissing on the line. Probably an intermittent voice fault. Not looking forward to BT's involvement to resolve it, but that is necessary if I want normality & stability back! Mine had a similar 10 days of stability and no hissing as yours, but then has got worse again recently, (at the same time yours did), and although there was no rain, it has become damp and dewy in the mornings here. Almost certainly the damp morning are the cause of the return of both of our problems, but proving that to BT is more fun! If there is a particular time of the day when the problem is most evident, then try to book the BT engineer for that time (eg morning or afternoon), as it will be easier for them to trace if the problem is evident when they test the line.
Shifting to LLU won't touch the line if that is where the fault lies. I would recommend persevering with Plusnet, since although they are constrained by limitations of BT engineers (and the frustrations that brings), the same is true of ALL isps (including LLU ones). Plusnet are far more proactive on fixing faults than most ISPs (except A&A).
Don't give up. Tick the boxes from your end, and then agree to get the BT voice fault looked at. Hopefully it will cause everything to be resolved for you.
(Disclaimer: I don't know where your fault lies, just as I don't know where my fault lies. I "think" I know at my end, but could be wrong! Obviously the BT voice guy can only fix a voice fault if there is one in the first place, and then only if they can find it... which is always harder with an intermittent fault.)
I share your pain... but don't give up.
Mike

[#5]

Quote

I would have thought you should be able to select ADSL1 only in your router configuration.

Quote

not too sure how to do that on a 2wire router

AFAIK you can't. Its auto or auto.

[#6]

@penfold,
I've just updated your ticket with regards to an appointment tomorrow if you are available.

[#7]

Quote from: xpcomputers

Penfold, If you have random hissing on the line it is most likely an intermittent voice fault. That hiss then upsets the broadband. However, if BT are going to be called out for the voice fault, it is wise to be sure you are happy all your own parts (internal wiring, filter/s, router etc) have been eliminated as causes first (so BT can't charge you the £144+VAT or whatever it is these days)

Thanks.  BT cant argue, they have changed everything, from the Master socket to the Pole outside, and even replaced my filtered faceplate with one of their own.

Quote from: adamwalker

penfold, We need to eliminate absolutely everything that could be causing your fault here. I appreciate that there is no noise at present but I am going to suggest that we raise a phone fault anyway as tests seem to highlight a potential issue.

Thats interesting Adam, as a few weeks ago, your line tests pointed to a potential line issue, but BT didnt beleive us....  Out of interest, what are your line tests showing....
neither me or my wife are around tomorrow, but Thurs PM would be a good time, but what I really dont want is an engineer coming out, and doing all the same again, stating NFF, and going away.  I am not sure if a Hawk line quality test has ever been performed or not on my pair....

[#8]

Just checked the Router stats, very interesting.....  They are posted below.  At what time did you do the line tests, as everything seemed to stabalise around 09:45 this AM, and as yoiu can see the attn came back to a normal level for my line, and upstream back to a sensible level.  This absolutely stinks of a line fault, as a line test sends voltage down the line, and so will clear any areas of bad connection, corrosion.  The ticket states BT seem to think there is an issue with the line from the Cab to the house.  Can we request them replacing this section of line, rather than just pair swapping.  If not, can we force them to do a pair quality test on the new pair...... This must be costing them a small fortune, surely putting in a new section of copper must be cheaper....

[#9]

Well, bt turned up, but we were not expecting then, and they could not gain access. not sure if they have done anything but line been all over the place.... getting very tiresome....

[#10]

Sorry for the delayed response I'm getting a member of the faults team to look at this now.

[#11]

Well this is getting beyond a link:censored joke.  The engineer who turned up this time, checked the line, surprise surprise, NFF.  He stayed for approx 5mins, although when pressed, he did say, that as all lines had been changed, more than likely a ground engineer would be needed, as its more likely to be a fault with a copper joint. What have I been saying for the past few months.  I am getting so annoyed as to be unmentionable.  Sync is still dropping badly, and NO-ONE seem to give a [Censored]. I cant carry on like this, I really cant.  I WANT someone to take responsibility, why cant BT liase with people.  Also what happened to the possible fault between the premises and the cab?????  Engineer knew nothing about this.  This is just plain incompitence. This fault is getting no better, in fact its gettiing worse.  Where do I go now?????.   Can this be escalated to complex faults, or can we just get an underground engineer out.
adie:red removal of avoidance of swear filter as per link:rules]

[#12]

I do sympathise with you I'm having the same problems. Engineer after engineer turning up doing the same test then disappearing and making things worse rather than better. It's now five months since my problems started. As you correctly say total incompetence. Then of course having to wait until PN/BTW decide when the test will be repeated again.

[#13]

Quote from: penfold

Where do I go now?????.   Can this be escalated to complex faults, or can we just get an underground engineer out.

Sorry to hear you're still having problems.
I've asked one of our senior faults analysts to take a look at your account. I've briskly read through the notes and reckon we might be better to get an ADSL SFI engineer out now as opposed to push ahead with the voice fault. The faults analyst I've asked to take a look will be better suited to make that call though.

[#14]

Thanks Bob.  Again with all due respect, I simply cannot see how yet another SFI engineer will solve the problem...  I have have I dont know how many engineers out, some phone, most ADSL, and none of them, YES none of them, seem to have a clue what to do.  They just test the line with their crappy BT Voyager 105, which in this day and age is simply not fit for purpose, and claim all OK. The last engineer who came, my wife asked if he had the history of the issues, and he just looked blank, and said he just had his job card.....  astounding....  how can anyone have a hope in hell of fixing this, if they have no idea of the history, or what has and has not been done.  I do sympathise that its a complex fault, but these people are professionals......  A note in point, I am a consultant in the NHS, and if I treated my patients like this then I would have been turfed out long ago.  Also this business of not being able to discuss with openreach direct is just plain silly.  For complex faults like this, in my view, a member of faults should take ownership, and also an openreach person should also be appointed, and also have contact with the EU, and ensure that the same engineer attends, so he knows ehats going on, or that a file is created on the fault that can be accessed by any engineer. Sorry if this is ranting, but come on, its not rocket science......

[#15]

When I read your story it's like a carbon copy of my own. On the last visit the engineer ( No 9) hooked up his Voyager modem which synced at just over 1Meg and announced I'm getting no faults at all. Of course not at that speed.  Another engineer told me he told his manager they were getting short on Voyager 105 and was told they know, they are looking on Ebay for some more.
I agree with you 100% with complex faults the EU should be able to consult with BTO direct and one person should take ownership of the fault until it is fixed.