At my wits end......
It's the place he works at Adam.....has difficulty separating fantasy from reality 
Things looking good my end as well Adam, although the fairys from the bottom of the garden have been dancing around the router 
Lets hope the lift and shift sorted it out....
Lets hope the lift and shift sorted it out....
Well..... things seem uber stable. Now Sync uptime is over 6days and although last night internet slowed to a crawl, a change to a different gateway solved that (presume its the world cup causing this...)
Very few errors, see stats posted below.
I am going to close the ticket off now, and live in hope.
I would like to express my sincere gratitude to both Adam and Matt, who have made my fault a priority of theirs, and to be honest these chaps are an absolute credit to PlusNet, and people like these, are really why people stick with PlusNet. What really irks, is they have to deal with the customers, and also BTs antiquated and archaic systems of fault finding, which really need to be dragged into the 21st century, I am reading of more and more people having issues on 21CN, much like the original move to DSLMax. BT just have not learnt have they.....
Is there any way of polling your customer base with a questionaire, on how we feel Bt should run fault finding. the more ISPs who harrass BT, then something may get done
Anyhow, thanks very very much, and I hope not to be posting in the thread again
Very few errors, see stats posted below.
I am going to close the ticket off now, and live in hope.
I would like to express my sincere gratitude to both Adam and Matt, who have made my fault a priority of theirs, and to be honest these chaps are an absolute credit to PlusNet, and people like these, are really why people stick with PlusNet. What really irks, is they have to deal with the customers, and also BTs antiquated and archaic systems of fault finding, which really need to be dragged into the 21st century, I am reading of more and more people having issues on 21CN, much like the original move to DSLMax. BT just have not learnt have they.....
Is there any way of polling your customer base with a questionaire, on how we feel Bt should run fault finding. the more ISPs who harrass BT, then something may get done
Anyhow, thanks very very much, and I hope not to be posting in the thread again
Can I clean up this pentagram now? 
B.
B.
Hi Chris,
Just dropping a quick reply to say thanks very much and I hope that all continues to go well from here. Feedback will be passed to BTW about how your case has been handled.
I'll pass your ticket back to you, that way you can close it if you wish or pass it back to us if need be.
Adam.
Just dropping a quick reply to say thanks very much and I hope that all continues to go well from here. Feedback will be passed to BTW about how your case has been handled.
I'll pass your ticket back to you, that way you can close it if you wish or pass it back to us if need be.
Adam.