Attaching a file to a fault ticket

[#1]

As I currently have a fault ticket running I have recent experience of the following
If you have written a response then try to attach a file everything is OK unless the file type is not accepted. Then not only does it reject the file it also rejects the response so you have to type it in again (I had copied the text before sending - just in case  )
This really isn't good.
There is another problem - it states that you can upload a spreadsheet file but it won't accept an xls file (Excel 2003 in this case)
I haven't tried to see whether it will accept a csv file but that isn't really the same thing as it loses all the formatting.

[#2]

I have had that issue a few times now.
What I do is compose my "question" in a plain text editor,
save a copy (just in case something goes wrong, or the ticket vanishes),
and then I paste the whole text into the ticketing form and then submit.
I used to do the same (a while back) on this forum - when there were a spate of entries that 'vanished'.

[#3]

If I remember rightly, I could only attach 1 file to my question. Had to combine several images into 1 and called it 'collage'. I converted an xls file into a pdf on another question.

[#4]

I don't see what the problem is. Simply put whatever you need to send into a zip file.

[#5]

Very simply - the instructions say you can attach a spreadsheet file but you can't

[#6]

No, I was talking about the poster above me, Jim. I would have quoted him, but, you know ... lol

[#7]

[#8]

The advisory note says "You can attach images, text files, pdfs and spreadsheets" so I assumed zip files were not included.

[#9]

Thanks for the feedback,
I'm going to try and find out definitively what formats can be attached and see if we can do anything about the response being removed if the attachment is not accepted (for one that would have me swearing at my monitor )

[#10]

Seems like the answer to this takes as long as the time taken for some ticket responses judging by reports on this forum 

[#11]

It's got nothing to do with it Anotherone.
I've obviously let slip on this but I'll aim to find out ASAP.
Adam

[#12]

I won't ask about ticket responses then 

[#13]

Just replying back to show I've not forgotten about this thread. It's taking a while to find a definitive list, I don't know when I'll be able to get this info but I'll reply back when I have.
Adam

[#14]

Just to let you know it's not forgotten 

[#15]

I've raised 75667 particularly detailing that we need to fix/warn about the text being blanked off if an attachment fails, to get a definitive list of acceptable formats listed and check if there's anything stopping older Excell formats.