BT Appointment not cancelled, no engineer showed up, no response from PN

[#1]

Yeah, that. And ... what about this here:

Quote from: _Adam_Walker_

userfriendly Quote payment for the service has been taken earlier this month by Plusnet, Please let me know when you receive the router (which has now been dispatched) and I'll make sure you are credited for this problem. Adam.

[#2]

You might want to check your bill, I had assumed a charge had been made at that point, we didn't charge you until the connection became active.
Please check payments here: http://my.plus.net