BT No Show - What a surprise

[#1]

No worries Desmo,
Fingers crossed for next week for you!

[#2]

Quote

When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve. Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison. Estimated line speed: 15Mbps Current line speed: 78Mbps

Now that's pretty damn good......considering installation isn't until tomorrow 
Fingers crossed it's all go tomorrow.

[#3]

Sorry if that was a bit alarming! its a known issue, basically as you might have guessed our system that sends those emails looked at the date your account was originally due to go active.
Fingers crossed for tomorrow and I hope no errant market traders cause any problems

[#4]

Quote from: _Adam_Walker_

our system that sends those emails looked at the date your account was originally due to go active.

So would I be right in assuming that this is exactly the reason people have been complaining on this forum about being billed before their service is even installed? 

[#5]

Hi Adam,
Just letting you know the BTOR engineer has been, installed and now left 
Only thing I'd like to get checked is that I'm on the correct profile? I seem to be maxing at 40 instead of around 70+. I know there are no guarantees but he ran a line test whilst here and said there shouldn't be any major problems on the line.

[#6]

Hi there,
Glad to hear you've had your fibre installed! I've checked the order and our systems and you've been provisioned at the right speed profile. I'd advise keeping an eye on speeds over the next few days and let us know if you don't see any improvement.

[#7]

Thanks Adam. I'll give it a week to settle and see how it goes.
Should I update this thread or just make a normal support request? What's easier from your end?

[#8]

Hi Desmo,
If you could raise a Support Ticket and post the Ticket ID on here, we would be more than happy to take a look at things for you

[#9]

Thanks Chris,
I'll give it a few days to settle and see how we go.

[#10]

Quote from: Chris

If you could raise a Support Ticket and post the Ticket ID on here, we would be more than happy to take a look at things for you

Hi Chris,
Still no improvement in line speed, I have raised a support ticket, No. 67063670
Thanks.

[#11]

Sorry to hear you've had an issue with speeds since your install desmo.
I can't see anything obvious myself that might cause that but I'm sure Chris or a member of the faults team will be able to help with that.

[#12]

Hi,
no problem, I'll take a look at that first thing in the morning for you and see what we can do for you

[#13]

Seems I'm stuck at 40Mbit 
Oh well, not the end of the world and nothing can be done about it. I was checking the machine with the BTOR engineer and it seems I'm pretty much at my max sync speed on the line so it seems there's nothing you guys can do at Plusnet.
My only final comment is when ordering, my estimated speed that is quoted as +/-1Mb is way out....

Quote

Estimated line speed:     59Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-04 13:27:03 Current line speed:     78 Mb

No point in quoting it if it's going to be so far off the mark