BT Openreach Engineer Failed To Turn Up

[#1]

Had an engineer appointment booked for today 15th between 1pm-6pm  Engineer has failed to show up not had any call to update why he never showed up i have been in all afternoon when i could have been doing other things IMHO openreach should be fined for each and every appointment they fail to turn up to Ticket ID #70765143

[#2]

Hey James,
Just had a look into this for you, the fault hasn't been returned to us as of yet, and is showing as "Open - In Progress"
I'm here for another 25 minutes and will keep an eye on it for you and if they send it back to us we can arrange another appointment for you. Are you able to update your ticket with the availability?
Thanks,
Matt

[#3]

Currently on the phone with the tech support dept trying to get an update as to why the engineer failed to show.

[#4]

After speaking with technical support they don't know why the engineer never showed up so now it's looking like this going to have to be rebooked .

[#5]

Isn't that what Matt's reply is asking about?

[#6]

Good Morning James,
Just checked the fault, they've still not passed it back to us to ask for another appointment. Will pass this onto one of the DCT guys to pick up on Monday so that we can contact our supplier.
Regards,
Matt

[#7]

I just hope i don't end up being charged the fee for the appointment that openreach missed .

[#8]

You won't, it was an Openreach failure to turn up.
Regards,
Matt

[#9]

Is there any update as to when another engineer can be booked i was supposed to receive a phone call today from someone from plusnet but this call never came.

[#10]

Also to add im still having to put up with an overheating openreach modem that cuts out i now feel im going to have to resort in buying one from ebay since openreach failed to turn up .

[#11]

Hi, there's details on ticket 70765143 regarding an install for today.

[#12]

.