BT Openreach engineer... Complete failure to do anything... ever!
Hi James,
The connection is still looking stable but I'd agree it's best to keep the engineer booking re the speed issue.
I've passed on some notes for the engineers to make them aware that they need to look at that problem and that the connection is stable but fingers crossed the engineer should be able to get this sorted for us:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13613528668000.png"/>
The connection is still looking stable but I'd agree it's best to keep the engineer booking re the speed issue.
I've passed on some notes for the engineers to make them aware that they need to look at that problem and that the connection is stable but fingers crossed the engineer should be able to get this sorted for us:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13613528668000.png"/>
Cheers for your time on the phone James, as agreed I've added a ticket on to your account which confirms what we had a chat about.
Again, don't hesitate to let me know if you have any further problems.
Again, don't hesitate to let me know if you have any further problems.
Hi Adam,
I'm very sorry to report that my internet is down again!
My girlfriend noticed that it had dropped our yesterday, about 6pm, and it was still down this morning.
Please can you look into it for me.
Thanks
James
I'm very sorry to report that my internet is down again!
My girlfriend noticed that it had dropped our yesterday, about 6pm, and it was still down this morning.
Please can you look into it for me.
Thanks
James
Hi there,
Really sorry to hear about that. I've run a few checks but can't see anything obvious I'm afraid. I can see that the connection was stable for around 8 days before it started to drop:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13638623622420.png"/>
I'd be best advising you to raise a fault at http://faults.plus.net or by calling 0800 432 0200 to get that looked into.
Let me know if you have any problems beyond that
Really sorry to hear about that. I've run a few checks but can't see anything obvious I'm afraid. I can see that the connection was stable for around 8 days before it started to drop:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13638623622420.png"/>
I'd be best advising you to raise a fault at http://faults.plus.net or by calling 0800 432 0200 to get that looked into.
Let me know if you have any problems beyond that