BT engineer didn't show
By the way..thanks adam for your patience and callbacks..... 
Glad this thread is here to tell my tale of woe. First up, the folk I have spoke to at plusnet have been fine - they make sure that there is plenty of information to play with,
Another engineer no show, seems I'm not alone - and no snow to blame this time. Reasons beyond the control of the engineer are often unavoidable and can be forgiven but after waiting in all afternoon, when I phone plusnet I was told that the engineer had spoken to me and I had told them that it wasn't convenient for them to do the install so apparently I booked a new date.
That's the sort of conversation I would hope to remember.
To make it worse, BT Openreach or BT Wholesale (whichever it is) backed up the engineer's report. As a mere user, I am not allowed to contact these people directly to let them know what I think of their engineer. Probably a good thing in hindsight.
I checked the "what happens on the day of installation" FAQ on the plusnet website and it says that a typical install takes 3-4 hours and as I had a visit window of between 1pm and 6pm I figure that an engineer can only do 2 maybe 3 installations in any one window. Before visiting the property the engineer should do some work at the exchange and the green cabinet - going by this, before talking to me the engineer's actions should be able to be tracked by the preparation work they have done at the exchange or the cabinet. Before calling me a liar, BT had better have ensured that the engineer was where they were supposed to be doing what they were supposed to do before coming to my house and having an imaginary conversation with me.
As this was a switch from another provider, my broadband is disconnected leaving me without internet. plusnet tell me that they can't expedite an earlier visit from another engineer - and reading some of the threads on here does not fill me with confidence that the next visit will be guaranteed.
What makes this worse is that if they had been honest, I would have been disappointed, perhaps frustrated - but to be the subject of a bare faced lie just isn't acceptable.
18th February before an engineer will visit
Another engineer no show, seems I'm not alone - and no snow to blame this time. Reasons beyond the control of the engineer are often unavoidable and can be forgiven but after waiting in all afternoon, when I phone plusnet I was told that the engineer had spoken to me and I had told them that it wasn't convenient for them to do the install so apparently I booked a new date.
That's the sort of conversation I would hope to remember.
To make it worse, BT Openreach or BT Wholesale (whichever it is) backed up the engineer's report. As a mere user, I am not allowed to contact these people directly to let them know what I think of their engineer. Probably a good thing in hindsight.
I checked the "what happens on the day of installation" FAQ on the plusnet website and it says that a typical install takes 3-4 hours and as I had a visit window of between 1pm and 6pm I figure that an engineer can only do 2 maybe 3 installations in any one window. Before visiting the property the engineer should do some work at the exchange and the green cabinet - going by this, before talking to me the engineer's actions should be able to be tracked by the preparation work they have done at the exchange or the cabinet. Before calling me a liar, BT had better have ensured that the engineer was where they were supposed to be doing what they were supposed to do before coming to my house and having an imaginary conversation with me.
As this was a switch from another provider, my broadband is disconnected leaving me without internet. plusnet tell me that they can't expedite an earlier visit from another engineer - and reading some of the threads on here does not fill me with confidence that the next visit will be guaranteed.
What makes this worse is that if they had been honest, I would have been disappointed, perhaps frustrated - but to be the subject of a bare faced lie just isn't acceptable.
18th February before an engineer will visit
If you are lucky and you haven't lost sync and your Downstream (DS) connection speed (Bandwidth down) is still 15,130kbps you should have a BT IP profile for the line of 13.3Mbps. If not, post your latest stats and the other information I've explained in your "Help needed" thread 