Bank Payment Failure
We had no idea there was a problem until our internet service browser was blocked by a message from Plusnet. At first we thought it was a false website, but soon realised it was a genuine message!! 
Went to my customer account details, only to find the account details blocked by a 'payment message'!!! In other words you could not see your direct debit without a payment being made, even though we had made previous payments, and have been online for over 2 months!!!
Just spent over an hour (on a Sunday morning!) trying to sort out why the payment failure had occured, could not conclude after 45 min on the online chat, because of the security measures set in place.....naturally, so called the 0800 013 2632 no. The customer service adviser was able to tell me there had been a systems error at their end on the direct debit bank payments for some customers.
So why can't the company call or txt us to let us know rather leaving us with their problems! and why stop the service, as it was not our fault!!!!!! AFTER ALL THIS IS A COMMUNICATIONS COMPANY
Plus once the account had been paid, I open the direct debit detail tab in my plusnet account, only to find the last few numbers displayed! So how the devil we can verify our bank details is beyond me! We asked to have a paper copy sent through the post, and the answer came back we are a paperless company!
If this happens again on the next payment due we will take this complaint to the next level!
NOT HAPPY PLUSNET
dick:red All caps title edited as per forum rule.
Went to my customer account details, only to find the account details blocked by a 'payment message'!!! In other words you could not see your direct debit without a payment being made, even though we had made previous payments, and have been online for over 2 months!!!
Just spent over an hour (on a Sunday morning!) trying to sort out why the payment failure had occured, could not conclude after 45 min on the online chat, because of the security measures set in place.....naturally, so called the 0800 013 2632 no. The customer service adviser was able to tell me there had been a systems error at their end on the direct debit bank payments for some customers.
So why can't the company call or txt us to let us know rather leaving us with their problems! and why stop the service, as it was not our fault!!!!!! AFTER ALL THIS IS A COMMUNICATIONS COMPANY
Plus once the account had been paid, I open the direct debit detail tab in my plusnet account, only to find the last few numbers displayed! So how the devil we can verify our bank details is beyond me! We asked to have a paper copy sent through the post, and the answer came back we are a paperless company!
If this happens again on the next payment due we will take this complaint to the next level!
NOT HAPPY PLUSNET
dick:red All caps title edited as per forum rule.
