Billing again!

[#1]

John - Have replied to you ticket.
Will feedback other responses.

[#2]

Thanks James
I did send you an IM about this but I see you are offline still

[#3]

Sigh
Another month, another incorrect bill and still no correction for the incorrect billing in previous months.

[#4]

Hi Jelv,
I've just had a look at your bill, all the items on there are correct, the only issue I can see is a spurioous £1 discount which means that the bill is incorrect but it is in your favour.

Quote

still no correction for the incorrect billing in previous months.

This was corrected last month.
Let us know if you have any specific concerns though.
Adam

[#5]

I was referring to the spurious discount.
Although the Max Premium has now been correctly reapplied to this month if you check what I've actually paid you'll see that no correction has been made in respect of the underpayment last month. Are you intending to write that off?

[#6]

Hi Jelv,
Due to the amount we'd be best writing that off. Al the billing items should be fine next month. We know you'll make us aware if not.