Hi, having read some of the posts re non activation of broadband my post will seem minor at the moment compared to some customers who have been waiting weeks for broadband activation. My service was only due activation today as the phone line was connected yesterday so some will say why am I worried. The text advising me of the delay in activating my broadband line seemed very matter of course , and no estimated time of activation was suggested by Plusnet. Given some of the posts concerning this worry to customers it is especially worrying to new customers (1 Day). I am concerned when my current ISP switches off my broadband I will be left with nothing. For Plusnet to come out top in the Which survey seems odd given the posts of the uncertainty about activating phone/broad lines! As I am at the moment a cable customer will this create further problems in that there will be no MAC code available to Plusnet on an ADSL line. As other customers have said they were persuaded to move on the strength of things like the Which tables and Plusnet costs being less than other ISP,s. I hope this is not going to be a case of ' you get what you pay for' . I have left a polite ticket requesting Plusnet inform me of estimated time to delivery of my broadband line. I will keep you informed as to my wait and success or not . Any comments from Plusnet moderators would be welcome so as to re-assure me, as on ringing Customer support I was informed of a wait of 30 + minutes!
