Broadband

[#1]

Hi there,
I've had a look into this and it's not a provisioning error, your number in all the systems I can think to check is the one we have stated. Looks like there's a fault so I've passed it to the fault guys.

[#2]

Hmm, the line tests show ok.
I've tried calling you but unfortunately you're not available.
Can you advise where the other number came from (you say the broadband checker but if you could just verify which one)? And also confirm whether you get a dial tone in the master socket?
Once we've answered these we can get a fault raised and someone out to sort it.

[#3]

hi mand
i checked the number using BTs line checker - 17070
there is a dial tone but when i try to ring anyone it says the number is unavailabe on numbers i know work
if you want to ring me again please try between 12 and 1.

[#4]

Can you receive incoming calls (either on your assigned number or the one given by 17070)?

[#5]

i have not checked incoming on the number given by 17070. the other number rings but not in the property.

[#6]

Hmm...

Quote from: Mand

I've tried calling you but unfortunately you're not available.

Which number did you call Mand? Hopefully it was a mobile number!

[#7]

Of course it was. 
@cilliandudley, we're gonna get this raised now.

[#8]

whats the general turn around for this type of issue? when should i expect to hear back?

[#9]

It depends on what the problem is to be honest. We've got a fault raised and should have an update later on today.

[#10]

Still awaiting some form of update other than it being with BT Provisioning....
Assume my billing date will be changed to reflect the fact I am not currently renting a line?

[#11]

Hi there,
We need to arrange an engineer, I've tried calling you but can't get through.
Can you let me know when's good to call, or advise on appointment times?

[#12]

Hi Mand,
Very busy with work at the moment so couldn't answer my phone - best to ring before 10am really.
Appointments shouldn't be a problem as my flat mate is usually here during the day so asap would be most preferable as we are getting very bored waiting for internet at this stage.

[#13]

We've requested the earliest available appointment, I'll update you once it's booked.

[#14]

Hi there,
I've just left you a voicemail, we've got an engineer booked for you tomorrow morning (8am to 1pm).

[#15]

The problem was finally fixed yesterday morning and only took the engineer 5 minutes.... obviously nothing major in the end.
Can you let me know how to go about getting the billing dates changed to reflect the actual day our phone and broadband activated? This question seems to have been ignored in the ticket.