Broken Agreements/Tragic Service, Engineer never turned up, now left in the dark

[#1]

Hello again, The BT engineer came and installed the new fibre optic package and did a fantastic job in more than an efficient manner. However, I am now running speed tests  (http://www.speedtester.bt.com) and my internet seems to actually be slower or atleast not any better than it was before, pageloads are poor and I'm getting a download of only 6.6Mbps. Upload is better at 9.9Mbps but I find it ridiculous that my connection is actually now slower than it was.
As a disclosure, I'm fully IT competent and am of course running the speedtests through the ethernet and not through wireless where you would expect (though not to this degree by far) some form of signal degradation.

So now I've finally got the fibre optic at last...except its slower than my non fibre connection..

[#2]

What did the BT speed tester say the acceptable range was,  and what is your current line speed according to  https://portal.plus.net/my.html?action=data_transfer_speed
It's probably the IP Profile from ADSL that is still in place,  it will update eventually,  but you could call PlusNet to have it reset in a more timely fashion.

[#3]

Estimated line speed:
59Mb (Accurate to within +/- 1Mbit) - Checked on 2012-08-20 19:50:32
Current line speed:
6.7 Mb
Makes sense! the BT engineer said nothing about acceptable ranges, speaking to mark the tech guy now. Seems promising
Marks got this handled, IP profile is being reset and will take change in a few hours. Thaks for that reply kmbilburn

[#4]

OK, now we're kind of getting somewhere, I'm now getting 24Mbps, but that is still far short of the promised 59Mb, i'm presuming it might be peak time or something which might be affecting that.
However, a new, major problem has arose, you guys are absolutely capping the hell out of SSH and consequently VPN and SFTP on my account./service. You weren't doing this on my other package and it is resulting in a 0.48Mbps speed test and 60kbs downloads when connected to the server via SSH.
majority of activity at my home goes through SSH to France so this makes the entire service useless if this remains the case. Please advise.
I'm worried this will get swept under the rug and i really don't want that to happen. Let me be clear. The whole point of getting fibre was for increased SFTP speeds.

[#5]

Found this: http://www.plus.net/support/broadband/speed_guide/traffic_management.shtml
Doesn't seem to be updated. I would not expect traffic shaping of any kind on the top tier fibre package but if it is going on I need it removed or my account reverted back to my previous non fibre package. The current 60kbs transfer speed on SSH is not acceptable in any way.

[#6]

Sounds wrong.  We'll have a look on Monday.

[#7]

Whatever the problem was it seems to be fixed now, just tried today and speeds are all as I would expect, don't suppose it was anything you guys did being a Sunday and all but the glitch seems to have fixed itself.
Will update ticket accordingly.
Regards,
Dan

[#8]

Hi Dan,
Glad to see that's sorted for you now, look's like it must have been a glitch. You spoke with Matt and he raised a ticket to the relevant team but everything has returned to normal prior to any action being taken.
If this issue reappears please let me know. Hope the fibre was worth the wait.
Chris