Bug in phone menu system?

[#1]

Hi,
If you call 0800 432 0200 then go to 'talk about your account', 'moving house' you get told:
Press 1 to tell us you're moving home
Press 2 for an update about an existing move

However pressing 2 just repeats the same 'Press 1...' message again and again when I try
Joseph

[#2]

Hi,
I've just tried this and didn't have the same problem that you did.
Perhaps a momentary glitch?

[#3]

Not sure - it happened yesterday on my iphone, and again today on my landline, and believe me I tried pressing '2' a lot of times