Call Centre Service
Welcome aboard Syd! 
If you ever have any technical problems then raise them here.
If you ever have any technical problems then raise them here.
Nice to have a positive Post 
BUT unfortunately its not the norm
BUT unfortunately its not the norm
Yeah and thankfully happy posts are rare otherwise the forums would probably break with a few hundred thousand people sharing their thoughts
I wish I could say the same for those of use trying to migrate across to PN from another service. Earlier I got straight through. The guy was very lovely and very helpful
However, the PN system went down and I was told I would receive a call back within the hour. It's now 2.5 hrs later. Considering they want new customers, they are not filling me with too much hope atm. But, I'm a patient type...for a while
Thought I'd save the CS the trouble and called back. But now it's been switched to a 15 minute wait! Which is a pain when you don't want to keep relaying the same info to new ppl! *keeping calm
UPDATE:
Now sorted and hopefully all will remain well under PN
However, the PN system went down and I was told I would receive a call back within the hour. It's now 2.5 hrs later. Considering they want new customers, they are not filling me with too much hope atm. But, I'm a patient type...for a while
Thought I'd save the CS the trouble and called back. But now it's been switched to a 15 minute wait! Which is a pain when you don't want to keep relaying the same info to new ppl! *keeping calm
UPDATE:
Now sorted and hopefully all will remain well under PN
I've just had a call from plusnet CS as I was nearing the end of my contract. The guy was very pleasant went through a couple of "Security Questions", went through my options, line rental saver and new ADSL contract pricing...... I managed to get a good price for renewing and was all set to sign up again when he asked for my bank account details!
This very much surprised me, as they are already taking monthly lumps of cash from my account, I would have thought that my account details would be on the system. At this point I told him to forget it as I would phone Plusnet Cs myself and renew.
As it happens it was a genuine call but I think Plusnet should reconsider the way renewals are done. I only had this guys word that he was from Plusnet. He could have been anyone "fishing" for my bank account details, gawd knows how many scam calls and emails I've had over the years, they are getting cleaver and can be very convincing.
So Plusnet maybe a rethink is in order, maybe issuing us with "Security Questions" we can ask to authenticate just who we are talking to.
I'll now have to downgrade my marks for customer service to only 9.5 out of 10 I've had many years of great service [then a break when we moved abroad] Back with you and so far its been good to be back
This very much surprised me, as they are already taking monthly lumps of cash from my account, I would have thought that my account details would be on the system. At this point I told him to forget it as I would phone Plusnet Cs myself and renew.
As it happens it was a genuine call but I think Plusnet should reconsider the way renewals are done. I only had this guys word that he was from Plusnet. He could have been anyone "fishing" for my bank account details, gawd knows how many scam calls and emails I've had over the years, they are getting cleaver and can be very convincing.
So Plusnet maybe a rethink is in order, maybe issuing us with "Security Questions" we can ask to authenticate just who we are talking to.
I'll now have to downgrade my marks for customer service to only 9.5 out of 10
I've had many years of great service [then a break when we moved abroad] Back with you and so far its been good to be back
