Call Tarrif accessibility
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Call Tarrif accessibility
20-02-2013 11:29 AM
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However, it is not easy to find the correct cost as one needs to know the (bt) call charging category of the call. This is actually not that easy to find on the bt website.
Suggestions for improvement of the plusnet website
1 at least give a hyperlink to allow one to determine the category
2 present the information bypassing categories (ie list by code rather than category) so it is easy to locate the correct cost and search could be used on the webpage.
3 personalise this so that the information presented is specific to the package/call plan of the user.
Re: Call Tarrif accessibility
20-02-2013 11:50 AM
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Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Call Tarrif accessibility
20-02-2013 12:06 PM
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One has to go outside of plusnet webspace to track down the category for the call to then return to plusnet to look up the charge.
I think my suggestions stand, I'd like plusnet to make it easier for me to work out the cost of 0844 891 xxx
Re: Call Tarrif accessibility
20-02-2013 12:13 PM
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Re: Call Tarrif accessibility
20-02-2013 12:15 PM
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You make a completely reasonable request. I'm fairly certain that it will be something that we are looking at doing in the future, but at this exac moment in time it's not something that we are doing because there are other things that we are trying to do and we only have a limited number of developers to make this happen.
I'll make sure that your feedback is passed on.
Re: Call Tarrif accessibility
20-02-2013 12:21 PM
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I'd like plusnet to take the opportunity to improve things for their customers.
It would be nice to see some support for my suggestion.
Re: Call Tarrif accessibility
20-02-2013 12:37 PM
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Re: Call Tarrif accessibility
20-02-2013 12:41 PM
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Re: Call Tarrif accessibility
20-02-2013 3:06 PM
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I think it's kept updated whereas I'm not sure if the other one is.
Re: Call Tarrif accessibility
20-02-2013 3:10 PM
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Re: Call Tarrif accessibility
20-02-2013 3:18 PM
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Re: Call Tarrif accessibility
20-02-2013 3:31 PM
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Plusnet provides a table of how much they charge for each Tariff (Charge) Band. New Charge Bands don't get created every week, never mind every day, and even if they were, you wouldn't be able to provide accurate prices for the reasons you've just given.
Blocks of numbers will be allocated to a particular Charge Band, and I don't believe that would be done daily either! So who is responsible for the allocation of particular blocks of numbers to a particular charge band? And who is responsible for maintaining such a list?
Plusnet isn't the only CP that would be affected by such things, all providers are!
Re: Call Tarrif accessibility
20-02-2013 4:00 PM
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Re: Call Tarrif accessibility
20-02-2013 5:00 PM
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As far as the "mappings" go then, you should provide the link to the current list!
Re: Call Tarrif accessibility
20-02-2013 7:59 PM
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I don't have a publicly available link to the listing I'm afraid.
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