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Calls from 0114 307 3836

stribs
Grafter
Posts: 27
Thanks: 12
Registered: ‎22-09-2007

Re: Calls from 0114 307 3836

When I started this post I thought it would result in a response from PlusNet either saying it was nothing to do with them or at least explaining why they were ignoring the no contact request and the do not pass my details to others. I know the market research is different to marketing but it is a thin line and PlusNet seem to have crossed it.

Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: Calls from 0114 307 3836

There is no denial, no advice about how to deal with the scammers, so I stand firmly believing that it is Pnet, the fact that they do not seem to know what they are doing just adds weight as far as I am concerned.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
dfunked
Grafter
Posts: 196
Thanks: 6
Registered: ‎15-10-2011

Re: Calls from 0114 307 3836

Missed two calls from them today... One of them a few minutes ago!

I registered my interest in plusnet mobile but got a matching retention offer from 3, so didn't bother going with them. I assume it's relating to that.
Calls at 8 at night is kind of taking the Mick!
Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: Calls from 0114 307 3836

Try contacting them with online chat and tell them what you really think.

They are obviously REFUSING to talk to anyone about this or they would post on here.

Just don't care what they put their customers through.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: Calls from 0114 307 3836

At last Pnet admit that they are making these marketing calls which ask for customers to give security details. We are warned against such and Pnet authorise their staff to do it. You could not make it up.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Customer334455
Hooked
Posts: 5
Registered: ‎21-02-2017

Re: Calls from 0114 307 3836

Got home yesterday to find a call I had missed from 01143073836 so did an online search and discovered this post. During an online chat with Plusnet customer support they were unable to confirm the number as being PN. I then sent a link to this post and got the reply "what do you want me to do" But there was no confirmation this was a PN call.

So this morning the number calls again and I ask a few questions. I get "We are calling on behalf of PN"can we ask you a few questions" So I say NO thank you goodby.

 

By the way Plusnet - everything is fine - but please don't pass my number on to other people. Thanks.

Tags (1)
Pete11
Seasoned Pro
Posts: 897
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Calls from 0114 307 3836

Hmmm, had a similar thing happen to me, but isn't that a Sheffield number?

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
jab1
Legend
Posts: 19,092
Thanks: 6,257
Fixes: 288
Registered: ‎24-02-2012

Re: Calls from 0114 307 3836

@Customer334455 @Pete11

If you do not want marketing calls, I suggest you update your Account Details - Communication Settings (login required) to advise Plusnet of this.

John
Pete11
Seasoned Pro
Posts: 897
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Calls from 0114 307 3836

Thanks a lot. Thumbs_Up

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Customer334455
Hooked
Posts: 5
Registered: ‎21-02-2017

Re: Calls from 0114 307 3836

jab1

 

Yes did that a month ago when I joined up.

jab1
Legend
Posts: 19,092
Thanks: 6,257
Fixes: 288
Registered: ‎24-02-2012

Re: Calls from 0114 307 3836

@Customer334455 - in that case, they've broken their own pledge, I would suggest starting your own topic, and hope one of the PN staff on here pick it up.

John
Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: Calls from 0114 307 3836

They confirm here https://community.plus.net/t5/Plusnet-Feedback/Cold-Call-from-Plusnet-Genuine/m-p/1414259#M76044 that it is Pnet and only answer two posts below is to switch off marketing preferences. But if you have done that then tell them you are going to Data protection.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Jonpe
Hero
Posts: 4,024
Thanks: 1,851
Fixes: 9
Registered: ‎05-09-2016

Re: Calls from 0114 307 3836

My communication preferences are set to email only, yet I've had a call from this number claiming to be calling on behalf of PN.

Anon
Pro
Posts: 634
Thanks: 210
Registered: ‎16-04-2007

Re: Calls from 0114 307 3836

We will do you proud

 

Whatever happens always remember "We will do you
.........................proud" say Pnet.
dlongson
Hooked
Posts: 6
Thanks: 1
Fixes: 1
Registered: ‎21-03-2017

Re: Calls from 0114 307 3836

Just had the same rubbish experience about callers asking for ID. Left long post on Plusnet feedback forum