Can't i speak to ONE PERSON from the support team!!!

[#1]

I thought she'd already done that in the ticket as above -

Quote

Your comment 5:11pm, Tuesday 1st December 2009 thanks, but as i indicated above, my problems have now been fixed by the hardware changes. All that is required is that my IP profile be increased to reflect these changes. I absolutely do not want interleaving turned on, as this will increase my gaming pings and will probably have no effect now that i am achieving stable sync speeds of 8128 kbps. Could you please set interleaving to "OFF" (not "AUTO") thanks

[#2]

Thanks for asking, but yes, i would still like it to be turned off please. Hopefully my pings might go down a bit.
Oh and by the way, i'm not Christine, but her son, in case you were wondering why a 50 year old woman would care that much about gaming pings  
#edit; that's 50 not 5, that really would have been weird

[#3]

I've placed the order to remove interleaving, it should complete on Monday. Let us know if you've got any other questions.

[#4]

Thanks Chris, hopefully i will notice some kind of improvment.