Can't log into member centre
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- Getting incorrect login error!
Can't log into member centre
20-08-2012 3:47 PM
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Not changed either in months, so what is going on?
Re: Can't log into member centre
20-08-2012 3:55 PM
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Presumably a glitch at Plusnet. They'll probably have it sorted fairly soon.
failure to log on to member center
20-08-2012 3:58 PM
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and i am getting Invalid password or user name, please try again!
Anyone else having this problem?
It seems to take a long time to come up with the invalid username/password message.
I haven't changed my password.
My broadband is working fine, i just wanted to check my account. but stuck on the invalid u/p message.
Regards
Re: failure to log on to member center
20-08-2012 4:02 PM
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Seems to be working again...
Re: failure to log on to member center
20-08-2012 4:02 PM
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Re: failure to log on to member center
20-08-2012 4:04 PM
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Sorry for it being a pain!
Re: failure to log on to member center
20-08-2012 4:05 PM
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Autologin failed and putting it in manually was no better
Re: Can't log into member centre
20-08-2012 4:08 PM
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Re: Can't log into member centre
20-08-2012 4:24 PM
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I thought I was hacked initially 😧
Re: Can't log into member centre
20-08-2012 4:26 PM
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Quote from: meh I thought my member center was hacked 😧
Nope - before people start getting worried!
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Getting incorrect login error!
20-08-2012 4:27 PM
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Is there a problem somewhere?
edit, sorry - this is probably the wrong forum again...
Re: Can't log into member centre
20-08-2012 4:30 PM
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Please ignore or delete that. Sorry...
Re: Can't log into member centre
20-08-2012 4:49 PM
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Quote Posted: Mon, Aug 20 2012 at 16:06:23
Subject: Website and Internal System issues (72471) - NEW
We're currently investigating some issues which are preventing access to our website
and some of our internal systems.
Attempts to access our website may be slow and some customers will be greeted with
username/password errors when trying to log in.
Further updates will be posted as soon as more information becomes available.
Sorry for the inconvenience.
Adam Walker,
Customer Support
Update
Quote Posted: Mon, Aug 20 2012 at 17:33:26
Subject: Website and Internal Systems issues (72471) - RESOLVED
This is an update to previous posts about issues with access to our website and
internal systems.
Our engineers have now resolved the issue and all access has been restored.
Please accept our apologies for any inconvenience this may have caused.
Kind Regards,
Adam Walker,
Customer Support
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