I've just gone round the houses and back again trying to raise a support ticket re a specific issue I have. It used to be easy, but now all you get is the stupid automated assistant (Jess) taking you to generic support pages, or you can raise a specific question about things like needing a VAT receipt, or a complaint. What further drives me mad is that as I was writing the complaint the prompts at the bottom of the page were asking me whether I wanted to use the Help Assistant to raise a support ticket. YES I DO!! BUT I CAN'T!!! And as it's way past Plusnet's bedtime (9pm) there's no live help at all. This change must be quite recent (or the web managers incredibly bad at updating the pages/documentation) and it's annoying and a waste of time.
When was it decided to downgrade customer support? How is it helping any customer - all it is doing is helping Plusnet by stopping pesky customers bothering them.
Not impressed
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5mins later just realised there's a long thread about this, sorry I didn't read it first. Just to say live chat is okay but what do you do for the 12 hours 21:00-0900?? Anyway I've complained and will just keep on complaining until I get it sorted.
