I looked into this offer when signing up and purposely picked it as it was an automatic cashback unlike a lot of the others and it was confirmed to be an automatic cheque within 60 days when I rang up to check a few days after signing up. I have asked Money supermarket to look into the details of this offer. Condsidering 3 of your advisors I spoke to told me there was no offer at that time until I sent proof of the offer, I now dont believe you when you say I needed to claim for it and therefore will only give me half what was promised when I signed up, just seems your company is trying to find any possible way to get out of this.
A 'goodwill gesture' of essentially making me pay £25 extra than I signed up for is a joke, if I had not bothered claiming then fair enough but I was never told I had to do this or how and was actually told it would be automatic upon ringing to double check, so why do I need to pay £25 for your companies failings, if anything I should be getting £25 on top of my cashback for the amount of time and effort this has taken to sort out which just to make you aware has been 5 months, 2 phone calls, a 20 minute live chat, around 20 online tickets and 10 posts in forums with most of the replies basically saying I was lieing as you had no offer on at the time (very poor training/system of old offers) or just a simple no with no explanation given.
