Hi Sharon/Matt, The engineer believes we now have a clear line and has just left. He said you need to re-set it from your end so that our speed can increase. It's still very low. Could you please do that ASAP so that we can hopefully see a positive change Today? Could you also let us know whether we should expect any interference as a result of this process? Thanks, James
Hi James, I can see that someone did this yesterday for you. I'm hoping your service should be back up to scratch now. Let us know if there are any further problems. Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Hi there, The line is now properly installed and we have internet - this happened almost instantly after our engineer left, so we're happy they've done a good job. I've been checking and we're still not getting our agreed speed. It maxes out at about 10-11mb. The engineer said in our area we should expect 15mb. Is there a way we can resolve this? James
@Beebart, Welcome to the forums. There is no way to be certain that your problem is the same - the symptoms might be similar, but the cause might well be markedly different. Please start your own thread under ADSL or Fibre as appropriate containing as much of the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html - as you can provide.
@James, Glad to here you sorted out the BTOR visit with the restaurant - can you please provide the same information so that we can see the metrics for your line.
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Hi, It's fluctuating massively at the moment. It just achieved 14mb for the first time, having dropped to as low as 2.5mb yesterday. The latter is still much more common and it's been cutting out occasionally this weekend. I'll be satisfied when we see things level out close to our advertised speed - I'm still yet to see it achieve 15mb and it spends most of its time between 4mb and 6mb (pics attached). If our basic speed remains low I'm concerned it'll be more likely to cut out at peak hrs. I'd be grateful if plusnet looks into it - I'll check back in if the problems persist. James
I would suggest using another speed checker - that one has just given me speeds of 21Mb down and 15Mb up. Using speedtest.net gives me 69.76 down and 17 up - quite a major discrepancy !
