Closing Ticket Confirmation

[#1]

It's pretty easy to accidentally close a support ticket which is a problem. The simplest solution would be build a confirmation into the closing process.
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[#2]

Hi BigDaz
I agree that sometimes tickets can be closed accidentally which can be frustrating.
I will certainly ensure that your feedback is passed on to the relevant people
Matt

[#3]

+1 to the OP's suggestion

[#4]

+2

[#5]

I just did exactly this! I hope it can be re-opened again.

[#6]

Unfortunately I am the bearer of bad news,
They can not be re-opened when they have been closed
The only hope it to flag the ticket number to a member of DCT who can look into it if you are awaiting a response
Or start a new ticket referencing the old ticket that was inadvertantly closed
HTH

[#7]

Quote from: TORPC

Unfortunately I am the bearer of bad news, They can not be re-opened when they have been closed The only hope it to flag the ticket number to a member of DCT who can look into it if you are awaiting a response Or start a new ticket referencing the old ticket that was inadvertantly closed HTH

Oh great! 😕
I've flagged it up to the CS team on the "Faults team" thread I started about this problem. I hope someone who sees it can do something on their side which will be more effective than me just starting another ticket.

[#8]

I've just responded in the other thread Steevo.
We have a fresh ticket in the right hands.
Matty