Combining PlusNet accounts?

mistermjd · ‎17-10-2019

Hi there, I've been a Plusnet customer for donkeys years, but I'm new to the forums. Hello!

I've got Plusnet broadband, and three different Plusnet mobile accounts for the family (What a good customer).

But logging in and out of each account on the Plusnet website to check usage or billing etc is quite a fiddle - is there a way to combine the accounts under one login?

Kind regards

-Mat

dvorak · ‎11-01-2008

Sadly not, I'm in the same position!

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mistermjd · ‎17-10-2019

Hi thanks for the quick reply!

That's a shame. Although certain competitor providers have very comprehensive multi-account management, so maybe the website dev team could consider an update at some point?

Kind regards

-Mat

Townman · ‎22-08-2007

Sounds simple, but it is far more than a website update.

It would be a complete change to the Customer Management Service, wherein the paradigm changes to a customer having multiple products, rather than a provided service having a customer interface.

Due to history, there is a deep divide between mobile and landline / broadband service systems - they are very distinct systems having completely independent billing.

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