Communicating with PlusNet

[#1]

Communicating with PlusNet on sensible matters is very very difficult. I want to stop them sending personalised stuff that is at best irrelevant and at worst upsetting. Today I received yet another unwanted email about Mother's Day. I cannot find any way to simply turn this stuff off. And, of course, PlusNet does not accept emails from us customers. If, PlusNet, you manage to profile your customers' preferences, stick to them. If you have not profiled us, then get on with doing what you do very well (broadband, etc, services), and let us get on with our lives. And start accepting emails from customers. And if anyone who reads this post knows how to get simple messages through to the bosses at PlusNet without having to go through a clumsy process, please encourage them to tell all of us users how to use that method.

[#2]

You can change your contact preferences here. (Log in required) 

[#3]

There really ought to be a link to that page in the footer of every email (except billing notifications and relating to questions/tickets).

[#4]

@jelv that's a bit too sensible .

[#5]

Hi there @Bristolgrumpy I am sorry to hear you aren't interested in getting marketing emails from us. As already mentioned you can change your marketing preferences by following the link above.

You'll be able to choose how you would like to hear from us, whether it be by post, email, text message or phone.

[#6]

So why does 0114 307 3836 call me claiming to be calling on behalf of PN when my preferences are, and always have been, set to email only?

[#7]

Contacting you by phone when you have told them you do not want to be contacted by that method? This is the link you need: https://ico.org.uk/concerns/marketing/spam-texts-and-nuisance-calls/

[#8]

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@Jonpe wrote:

So why does 0114 307 3836 call me claiming to be calling on behalf of PN when my preferences are, and always have been, set to email only?

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I am sorry to hear of this. I have now notified our Marketing team of your preferences.

[#9]

@Anoush  sorry but i have to ask , 

how come the marketing team cant see his preferences ??  already