Community Team
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Re: Community Team
Monday
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@Townman wrote:
... there are 5 staff around here...
Cri Ignatti (Tina11192), Josh Sharpe (Marsh), Joe Elliot (Windings), Lex Keehner (LexLex2020), Lee Brannan (lahbrannan1)
For completeness, here are the two I missed (neither having posted a reply for over a week ) -
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Re: Community Team
Monday
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@Townman wrote:
Sometimes the spam filter is over zealous ... the mods know more about that!
The Spam Filter is regularly checked and any posts there, even if duplicated in the original thread, are released with the duplicates being removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Community Team
Monday
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@Townman wrote:
- Another post I lost was in a topic, where the entire topic vanished.
As likely as not, that would be the ever diligent mods moving topics to the right board. It seems to be a characteristic of the product platform ...
If that was the case, wouldn't you still be able to find what you (or the OP) posted by looking in the relevant user profile in the section "Latest Posts by xxx" ?.
Also typically if your post included an uploaded image, usually you can go to your profile, find "My Images", locate the picture and clicking on that takes you back to where it was posted. In this case of vanished topic, the images are still in "My Images", but the associated link where it was posted is missing.
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Re: Community Team
Monday - last edited Monday
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Re: Community Team
Tuesday
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I said the filter is regularly checked not daily. We do this in our spare time and can't offer 24/7 cover.
Often editing a post, particularly if adding/editing links, invokes the Spam Filter. If anyone thinks this is the case then a Report to Mod or PM should get it released as soon as possible.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Community Team
Tuesday - last edited Tuesday
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Community Team
Tuesday
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As are Superusers
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Community Team
Tuesday
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Re: Community Team
Tuesday
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Cheers @dvorak .
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