Complaint Escalation?

[#1]

Hi

How do you escalate a complaint? I've tried support tickets and live chat but getting no where.

Thanks

Huw

[#2]

have you raised a specific complaint ticket? See https://www.plus.net/help/legal/complaints-code-of-practice/

[#3]

That "Plusnet Complaints Code of Practice" just gives 3 ways to talk to their regular support team so I'm not sure they really care unless you contact CISAS.

[#4]

Thanks - I didn't realise you could log a specific complaint ticket. I've done so but based on the fobbing off I've had so far - not holding out much hope.

[#5]

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@qbatqbat wrote:

That "Plusnet Complaints Code of Practice" just gives 3 ways to talk to their regular support team so I'm not sure they really care unless you contact CISAS.

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... and one of the first things CISAS will look at is whether you have followed the suppliers complaints procedure and reached a deadlock.

[#6]

I can see that you've raised a complaint which will hopefully be picked up by our complaints team towards the back end of this week. Apologies if we've caused any issues.

Matty