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Complaint about so called customer service

Anoush
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Re: Complaint about so called customer service

‎15-01-2017 9:03 PM

Apologies for the misinformation.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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jamessc
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Re: Complaint about so called customer service

‎15-01-2017 9:12 PM

Thanks Anoush. I'd be very grateful for a message when Fibre optic does become available, so I can upgrade as quickly as possible. Thanks again.

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Anoush
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Re: Complaint about so called customer service

‎15-01-2017 9:18 PM

I believe our Marketing team are sending out automated emails to customers offering a fibre deal once the cabinet is enabled.

I wouldn't be able to guarantee you'll get the email as soon as it becomes available.

I would advise checking periodically at either www.dslchecker.bt.com or https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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jelv
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Re: Complaint about so called customer service

‎16-01-2017 8:50 AM

That's presuming they are not opted out of marketing emails!

jelv (a.k.a Spoon Whittler)
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Anoush
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Re: Complaint about so called customer service

‎16-01-2017 11:58 AM

As I also advised, it's probably best if they check themselves on DSL Checker.

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